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Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Before you call for service…
38
Problem Possible Causes What to Do
Water filter indicated as installed
incorrectly or a leak is present on LCD
screen.
Water filter installed backward or is
leaking.
Check for leak. If no leak is present,
remove filter/bypass plug, rotate 180°
and reinstall.
Water filter indicator light
remains lit after replacing filter
Filter timer has not been reset or filter
is installed backward.
Internal Dispense models:
-Press and hold reset button for 3 seconds
External Dispense models:
-Remove filter and rotate 180 degrees
and reinstall.
Water filter indicator light is not lit This is normal. This indicator will turn
on to tell you that you need to replace
the filter soon.
See About the Water Filter for more
information.
Handle is loose/handle has a gap. Handle needs adjusting See Attach Fresh Food Handle and
Attach the Freezer Handle sections for
detailed instructions.
Refrigerator beeping This is door alarm -Turn off or disable with door closed
-If door open and alarm is sounding, you
can only snooze the alarm
Not cooling The cooling system is off See About Controls.
Water has poor taste/odor* Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished.
Water in glass is warm* Normal when refrigerator is first
installed
Wait 24 hours for the refrigerator to
completely cool down.
Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished
Water system has drained Allow several hours for replenished
supply to chill
Water dispenser does not work* Water supply line turned off or not
connected
See Installing the Water Line
Water filter clogged or filter/bypass
plug not installed
Replace filter cartridge or remove filter
and install bypass plug
Air may be trapped in the water
system
Press the dispenser arm for at least 5
minutes.
Water in reservoir is frozen because
the controls are set too cold
Set the refrigerator control to a warmer
setting and wait 24 hours. If the water
does not dispense after 24 hours, call for
service
Water spurting from dispenser* Newly installed filter cartridge Run water from the dispenser for 5
minutes (about 2 gallons)
*Select Models Only