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Problem Possible Cause What To Do
Water does not
enter washer or
enters slowly
Automatic self system checks
Water supply is turned off
Water valve screens are
stopped up
• After START is pressed, the washer does several system
checks. Water will flow 60 seconds after START is pressed.
• Turn on both hot and cold faucets fully.
• Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect the
hoses and turn the water back on.
Wrinkling Improper sorting
Overloading
Incorrect wash cycle
Repeated washing in water
that is too hot
• Avoid mixing heavy items (like work clothes) with
light items (like blouses).
• Load your washer so clothes have enough room
to move freely.
• Match cycle selection to the type of fabric you are
washing (especially for easy care loads).
• Wash in warm or cold water.
Grayed or
yellowed clothes
Not enough detergent
Not using HE (high efficiency)
detergent
Hard water
Water is not hot enough
Detergent is not dissolving
Dye transfer
• Use correct amount of detergent.
• Use HE detergent.
• Use hottest water safe for fabric.
• Use a water conditioner like Calgon brand or install
a water softener.
• Make sure water heater is delivering water at
120°–140°F (48°–60°C).
• Try a liquid detergent.
• Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Colored spots Incorrect use of fabric softener
Dye transfer
• Check fabric softener package for instructions and follow
directions for using dispenser.
• Sort whites or lightly colored items from dark colors.
• Promptly remove wash load from washer.
Water
temperature is
incorrect
Water supply is improperly
connected
House water heater is not set
properly
• Make sure hoses are connected to correct faucets.
• Make sure house water heater is delivering water at 120°–
140°F (48°–60°C).
Slight variation
in metallic color
This is normal • Due to the metallic properties of paint used for this unique
product, slight variations of color may occur due to viewing
angles and lighting conditions.
Bad odor inside
your Washer
Washer unused for a long time,
not using recommended quality
of HE detergent or used too
much detergent
• Run a BasketClean cycle.
• In case of strong odor, you may need to run the BasketClean
cycle more than once.
• Use only the amount of detergent recommended on the
detergent container.
• Use only HE (high efficiency) detergent.
• Always remove wet items from the washer promptly after
machine stops running.
• Leave the door slightly open for the water to air dry. Close
supervision is necessary if this appliance is used by or near
children. Do not allow children to play on, with or inside this or
any other appliance.
Consumer Support Troubleshooting Tips Operating Instructions Safety Instructions
Installation
Instructions
22
Before you call for service…