Filter
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12
Before you call for service…
Problem Possible Causes What To Do
Water contains tiny New filter cartridges contain • Turn on the filtered water faucet and allow these
black particles activated carbon, which is a harmless carbon particles to purge from the cartridge.
harmless black powder. Turn off the faucet when the water is clear.
Water has air bubbles Air in system after installation. • Will go away after water runs for a while.
and is cloudy
Indicator light on the Six months usage has occurred. • Replace both filter cartridges and batteries in the
faucet base is flashing This is the maximum life of the battery pack.
(not available on all models) filter cartridges.
Indicator light on the The faucet base lead wire • Connect.
faucet base is not working
is not connected to the battery
(not available on all models) pack lead wire.
Batteries may need to be • Observe orientation markings on the holder and install
replaced or they may have been correctly. Replace batteries if they are old.
installed incorrectly.
Lead wires damaged. • Inspect and repair as needed.
Chlorine taste and/or The filter cartridges are no •
Replace both filter cartridges.
odor in the product water longer removing chlorine
from the water supply.
Water dispenses Filter may have an integral • A slower flow (approx. 0.6 g/min.) is normal with this
very slowly
flow restrictor. style of filter. If flow rate is unacceptable, replace the
filters with ones that do not have integral flow restrictors
(Filter Number FXUTC).
The filters have been installed • A six-month change-out period is recommended.
for too long. Replace both filter cartridges.
The filter cartridges have • High sediment levels can cause premature clogging.
become clogged. Replace both filter cartridges.
Fittings are leaking Tubing may not be installed • Fully follow the installation instructions (page 9) and
properly. be sure the tubing is installed to the proper depth.
Troubleshooting Tips
Save time and money! Review the chart below
first and you may not need to call for service.