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Problem Possible Causes What To Do
Water has poor taste Separator needs cleaning. •See Cleaning the Separator.
or odor
Unit needs to be sanitized. •See Cleaning and Sanitizing the Water Tanks.
Water not hot enough Dispenser is unplugged. •Push the plug completely into the outlet.
or cold enough
The fuse is blown/circuit •Replace house fuse or reset the house circuit breaker.
breaker is tripped. •If too many items are plugged into a single circuit, move some
items to a different circuit.
All the water in the water tank •Wait 30 minutes for water to heat or cool.
has been used.
Temperature limiter tripped. •Set the hot and cold power switches (on the back of the
dispenser) to the O (off) position. Wait five minutes; then set
the switches to the I (on) position. Wait 30 minutes for water
to heat or cool.
Water dispenser does Empty water bottle. •Replace with a new bottle of water.
not work – No water flow
Mineral deposits clogging tanks. •See Care and Cleaning.
Cold water button Chiller door has been left open. •Close chiller door.
does not dispense
Ice buildup blocking water flow. •Turn off cold power switch overnight and flip back on in
the morning.
Water dispenser leaks Crack or pin hole in bottle. •Replace with a new bottle of water.
from the outside
Compressor does not start Normal Operation—Compressor •Wait for up to 3 minutes for the compressor to start.
when cold power switch/ start is delayed by up to 3 minutes
blue light is on to prolong the compressor life.
Bottle feels warm Water system overfilled. •Dispense cold water until air is released into the bottle.
Water is boiling in the hot tank
and bubbling up into the bottle.
Particles floating in Water has high mineral content. •Find a water source with lower hardness.
water
Foul odor in air around Hot water tank is empty or •Press the hot dispenser button until water flows to remove air
dispenser not completely full. from the hot tank.
Care and cleaning of the dispenser.
For long vacations or absences, set both power
switches (on the back of the dispenser) to the
O (off) position.
1. Unplug the water dispenser.
2. Remove the water bottle.
3. Drain the water tanks (see Draining the
Dispenser).
4. Dry the separator thoroughly on both the
top and bottom (see Cleaning the Separator).
5. Leave the door of the chiller compartment
open (on some models).
After returning from vacation, make sure to sanitize
the water tanks before using the dispenser (see
Cleaning and Sanitizing the Water Tank).
Preparing for Vacation
Chilling Rate: approx. 0.5 gallons (2 liters)
per hour
Heating Rate: approx. 0.8 gallons (3 liters)
per hour
Capacity: 3 or 5 gallon bottle
Power Consumption: Heating: 480 watts max.
Cooling: 125 watts max.
Specifications
Troubleshooting Tips.