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Problem Possible Causes What To Do
Water dispenser is noisy Water dispenser is uneven. •Make sure the water is installed on a level floor or counter
strong enough to support it when fully loaded.
Bottle making a gurgling noise •This is normal.
as water fills the tanks.
Hot water boiling sound. •This is normal.
Dispenser or water bottle shakes •This is normal.
when the cooling system cycles off.
Particles floating in Water has high mineral content. •Find a water source with lower hardness.
water
Foul odor in air around Hot water tank is empty or not •Press the hot dispenser button until water flows to remove
dispenser completely full. air from the hot tank.
Chiller does not operate Chiller is not on. •Turn the Cold (Blue) power switch on.
(chiller models only)
Water dispenser is unplugged. •Push the plug completely into the outlet.
The fuse is blown/circuit •Replace fuse or reset the breaker.
breaker is tripped.
Vibration or rattling Water dispenser is on •Use shims to level the unit.
(slight vibration an uneven surface.
is normal)
Compressor/motor Often occurs when •This is normal.
operates (blue light on) large amounts of food
for long periods or cycles are placed in cooler.
(chiller models only)
Door left open. •Check to see if package is holding door open.
Hot weather or frequent •This is normal.
door openings.
Compressor/motor Normal when unit •Wait 24 hours for the unit to completely cool down.
operates (blue light on) is first plugged in.
for long periods or cycles
Not enough clearance •Make sure there is enough air circulation around
(all models)
from the wall. the unit.
Water system overfilled. •Dispense water from the cold faucet until air is released
into the bottle.
Chiller compartment too Door left open. •Check to see if package is holding door open.
warm (chiller models only)
Compartment/cold water Low ambient temperature. •Place units in room temperature environment.
too cold/frozen
Chiller compartment has Foods transmitting odor •Foods with strong odors should be tightly wrapped.
odor (chiller models only) to chiller. •Keep an open box of baking soda in the unit;
replace every three months.
Interior needs cleaning. •See Care and cleaning.
Moisture forms on outside Not unusual during •Wipe surface dry.
of chiller compartment periods of high humidity •Operate unit in temperature- and humidity-controlled
(chiller models only) and/or temperature. location.
• Place unit in tray to contain moisture accumulation.
Moisture collects inside Too frequent or too long •Minimize time door is open.
chiller compartment door openings. •Wipe surface dry.
(in humid weather, air •Empty internal drip tray.
carries moisture into •Operate unit in temperature- and humidity-controlled
chiller compartment when location.
door is opened) (chiller • Place unit in tray to contain moisture accumulation.
models only)
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