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Before you call for service…
GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Radiant Cooktops
Surface units will not Improper cookware Use pans which are flat and match the diameter
maintain a rolling boil being used. of the surface unit selected.
or cooking is not
fast enough
Surface units do A fuse in your home may be Replace the fuse or reset the circuit breaker.
not work properly blown or the circuit breaker
tripped.
Cooktop controls Check to see the correct control is set for the surface
improperly set. unit you are using.
Scratches (may appear Incorrect cleaning methods Scratches are not removable. Tiny scratches will become
as cracks) on cooktop being used. less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned See the Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model This is normal. The surface may appear discolored
with a light-colored glass when it is hot. This is temporary and will disappear
cooktop. as the glass cools.
Plastic melted to Hot cooktop came into See the Glass surface³potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware Use only flat cookware to minimize cycling.
off and on of being used.
surface units
Coil Cooktops The surface units are not With the controls off, check to make sure the surface
Surface units plugged in solidly. unit is plugged completely into the receptacle.
not functioning
The surface unit controls Check to see the correct control is set for the surface
properly
improperly set. unit you are using.
The drip pans are not set securely With the controls off, check to make sure the drip pan is
in the cooktop. in the recess in the cooktop and that the opening in the
pan lines up with the receptacle.