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Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Before you call for service…
Problem Possible Causes What To Do
Surface units will not
Improper cookware • Use pans which are flat and match the diameter of
maintain a rolling boil
being used. the surface unit selected.
or cooking is not
In some areas, the power • Cover pan with a lid until desired heat is obtained.
fast enough
(voltage) may be low.
Surface units do not
The self-clean cycle has • During a self-clean cycle, the surface units will not
work or they do not
been set. work. Press the
OFF
pad to stop the self-clean
work properly
cycle or wait until the self-clean cycle is finished to set
and use the surface units. See the
About the radiant
surface units
section.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Surface indicator lights
The self-clean cycle has During a self-clean cycle, the surface units will not
turn on, but surface units
been set. work. Press the
OFF
pad to stop the self-clean cycle
do not work
or wait until the self-clean cycle is finished to set
and use the surface units. See the
About the radiant
surface units
section.
Surface unit stops
This is normal. The unit
glowing when turned
is still on and hot.
to a lower setting
Scratches (may appear
Incorrect cleaning • Scratches are not removable. Tiny scratches will become
as cracks) on cooktop
methods being used. less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Food spillovers not cleaned • See the
Cleaning the glass cooktop
section.
on the cooktop
before next use.
Hot surface on a model • This is normal. The surface may appear discolored
with a light-colored cooktop. when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to
Hot cooktop came into • See the
Glass surface—potential for permanent damage
the surface
contact with plastic placed section in the
Cleaning the glass cooktop
section.
on the hot cooktop.
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Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions