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Safety InstructionsOperating InstructionsCare and CleaningTroubleshooting TipsCustomer Service
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem Possible Causes What To Do
Burners have yellow or
The combustion quality of • Use the illustrations below to determine if your burner
yellow-tipped flames
burner flames needs to be flames are normal. If burner flames look like
A,
call for
determined visually. service. Normal burner flames should look like
B
or
C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames B–Yellow tips C–Soft blue flames
Call for service on outer cones Normal for natural
Normal for LP gas gas
Control knobs
Controls improperly set. • To turn from the
OFF
position, push the knob in and
will not turn
then turn.
Burners do
Plug on cooktop is not • Make sure electrical plug is plugged into a live, properly
not light
completely inserted in the grounded outlet.
electrical outlet.
Gas supply not connected • See the Installation Instructions that came with your
or turned on. cooktop.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Igniter orifice in burner body • Remove the obstruction. See the
Care and cleaning of
may be clogged.
the cooktop
section.
Burner parts not replaced • See the
Care and cleaning of the cooktop
section.
correctly.
Hole in burner top behind • Use a small sewing needle to unplug.
the igniter may be clogged.
Ticking sound of spark
Control knob is still • Turn the knob out of the
LITE
position to the desired
igniter persists after
in the
LITE
position. setting.
burner lights
• Turn the burner off and relight. If ticking is still
present, call for service.
Ticking sound persists
Be sure the knob is in the • Remove knob by pulling it straight off the stem and
after burner is turned off OFF
position. check the bottom of the knob for any build-up of soil.
Burner flames very
Improper air to gas ratio. • If cooktop is connected to LP gas, check all steps
large or yellow
in the Installation Instructions that came with
your cooktop.