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If Something Goes Wrong
Before You Call For Service
Oven will not
start
“PLEASE INSERT
PROBE
“ appears
on display
Floor of the oven is
warm, even when
the oven has not
been used
“BAD PROBE”
appears on display
“LOCKED” appears
on display
Problem Possible Cause What to Do
A fuse in your home • Replace fuse or reset circuit breaker.
may be blown or the
circuit breaker tripped.
Power surge. • Unplug the microwave oven, then plug
it back in.
Plug not fully inserted • Make sure the 3-prong plug on the
into wall outlet. oven is fully inserted into wall outlet.
Probe has been • Insert the probe properly into the wall
forgotten or not receptacle.
inserted properly.
The cooktop light is • This is normal.
located below the oven
floor. When the light
is on, the heat it
produces may make the
oven floor get warm.
The probe has not been • Insert the probe properly into the wall
completely inserted receptacle.
into the wall receptacle.
The probe is defective. • Replace the probe.
The control has been • Press and hold CLEAR/OFF for
locked. about 3 seconds to unlock the control.