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Consumer Support Troubleshooting Tips
Care and Cleaning Operating Instructions Safety Instructions
Problem Possible Causes What To Do
Time of day clock does not
The power cord is not fully •Fully insert the power cord.
always keep correct time inserted into the outlet receptacle.
There is another appliance •Make sure the microwave oven has its own electrical
on the electrical circuit. circuit.
Food cooks unevenly The food is not evenly shaped.
The food is not completely • Completely defrost the food.
defrosted before cooking.
Check the placement
of aluminum foil strips used
to prevent overcooking.
Food is undercooked The recipe directions (amount, •Check the recipe.
time and power levels) were not
correctly followed.
The microwave oven is not on • Make sure the microwave oven has its own electrical
a separate circuit. circuit.
The food is not completely • Completely defrost the food.
defrosted before cooking.
Food is overcooked The recipe directions (amount, •Check the recipe.
time, power levels and size of dish)
were not correctly followed.
Arcing (sparks) occurs Microwavable dishes were •Use only microwavable dishes.
not used.
Wire twist ties were used. • Remove all wire twist ties.
The oven was operated when •Make sure there is always food in the microwave oven
empty. when in use.
If the metal rack was used, it was •Make sure the rack is properly seated on the four
not properly installed on the four supports.
supports.
Display shows a time The door is not firmly closed. •Push the door closed until it clicks.
counting down, but
The timer was started instead •Reset the control to a cooking function.
the oven is not cooking
of a cooking function.
Vent fan comes on The vent fan automatically turns •This is normal.
automatically on to protect the microwave oven
if it senses too much heat rising
from the cooktop below.
SENSOR ERROR appears When using a Sensor feature, •Do not open door until steam is sensed and time
on the display the door was opened before is shown counting down on the display.
steam could be detected.
Steam was not detected in a •Use Time Cook to heat for more time.
maximum amount of time.
Before you call for service…
Troubleshooting Tips