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Problem Possible Causes What To Do
Bottle feels warm
Water system overfilled. Water •Dispense cold water until air is released into the bottle.
is boiling in the hot tank and
bubbling up into the bottle.
Water dispenser is noisy
Water dispenser is uneven. •Make sure the water is installed on a level floor strong enough
to support it when fully loaded.
Bottle making a gurgling noise •This is normal.
as water fills the tanks.
Hot water boiling sound. •This is normal.
Dispenser or water bottle shakes •This is normal.
when the cooling system cycles off.
Particles floating in water
Water has high mineral content. •Find a water source with lower hardness.
Foul odor in air around
Hot water tank is empty or •Press the hot dispenser button until water flows to remove
dispenser
not completely full. air from the hot tank.
Chiller does not operate
Chiller is not on. •Turn the Cold (Blue) power switch on, if equipped.
(Chiller models only)
Water dispenser is unplugged. •Push the plug completely into the outlet.
The fuse is blown/circuit •Replace fuse or reset the breaker.
breaker is tripped.
Vibration or rattling
Water dispenser is on •Use shims to level the unit.
(slight vibration
an uneven surface.
is normal)
Compressor/motor
Often occurs when large amounts •This is normal.
operates (light on)
of food are placed in cooler.
for long periods or cycles
Door left open. •Check to see if package is holding door open.
(Chiller models only)
Hot weather or frequent •This is normal.
door openings.
Compressor/motor
Normal when unit •Wait 24 hours for the unit to completely cool down.
operates (cooling light on)
is first plugged in.
for long periods or cycles
Not enough clearance •Make sure there is enough air circulation around the unit.
from the wall.
Water system overfilled. •Dispense water from the cold faucet until air is released
into the bottle.
Chiller compartment
Door left open. •Check to see if package is holding door open.
too warm
(Chiller models only)
Compartment/cold water
Low ambient temperature. •Place units in room temperature environment.
too cold/frozen
Chiller compartment
Foods transmitting odor •Foods with strong odors should be tightly wrapped.
has odor
to chiller. •Keep an open box of baking soda in the unit; replace every
(Chiller models only)
three months.
Interior needs cleaning. •See
Care and cleaning
.
Moisture forms on outside
Not unusual during •Wipe surface dry.
of chiller compartment
periods of high humidity •Operate unit in temperature- and humidity-controlled
(Chiller models only)
and/or temperature. location.
• Place unit in tray to contain moisture accumulation.
Moisture collects inside
Too frequent or too long •Minimize time door is open.
chiller compartment
door openings. •Wipe surface dry.
(in humid weather, air
•Empty internal drip tray.
carries moisture into
•Operate unit in temperature- and humidity-controlled
chiller compartment
location.
when door is opened)
• Place unit in tray to contain moisture accumulation.
(Chiller models only)
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