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Questions?
Before you
call for
service…
PROBLEM POSSIBLE CAUSE
BURNERS DO NOT • Make sure electrical plug is plugged into a live power outlet.
LIGHT OR SPARK
• Burner parts not replaced correctly.
RANDOMLY
• Slits in the burner heads may be clogged.
BURNERS HAVE • Burner parts not replaced correctly. See the sealed burner assemblies
YELLOW OR section.
YELLOW-TIPPED • The combustion quality of burner flames needs to be determined
FLAMES visually.
• If burner flames look like (A), call for service. Normal burner flames
should look like (B) or (C), depending on the type of gas. With LP
gas, some yellow tipping on outer cones is normal.
BURNER FLAMES • If cooktop is connected to LP gas, contact the person who installed
VERY LARGE your cooktop or made the conversion.
OR YELLOW
BURNER CONTROL • When the knob is at the OFF position, it must be pushed in before
KNOB WILL NOT it can be turned, and it can only be turned in a counterclockwise
TURN direction. When the knob is at any other position, it can be turned
in either direction without being pushed in.
SCRATCHES • Incorrect cleaning methods have been used. Scratches are not
(may appear as cracks) removable. Tiny scratches will become less visible in time as a
ON COOKTOP result of cleaning.
GLASS SURFACE
• Cookware with rough bottoms being used or coarse particles
(salt or sand) were between the cookware and the cooktop surface.
Cookware has been slid across the cooktop surface. To avoid scratches,
use the recommended cleaning procedures. Make sure bottoms of
cookware are clean before use, and use cookware with smooth
bottoms.
AREAS OF • Food spillovers not cleaned before the next use. See the Glass
DISCOLORATION Cooktop Surface Cleaning section.
ON THE COOKTOP
SURFACE
PLASTIC MELTED • Hot cooktop came into contact with plastic placed on the hot
TO THE SURFACE cooktop. See the Glass surface – Potential for permanent damage section
in the Glass Cooktop Surface Cleaning section.
PITTING (OR • A hot sugar mixture was spilled on the cooktop. Call a qualified
INDENTATION) technician for replacement.
OF THE COOKTOP
SURFACE
A. Yellow flames: Call for
service.
B. Yellow tips on outer cones:
Normal for LP gas.
C. Soft blue flames: Normal
for natural gas.
Before You Call For Service
Gas Cooktop