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Before You Call For Service
Downdraft Gas Cooktop
12
Questions?
Before you
call for
service…
PROBLEM POSSIBLE CAUSE
BURNERS DO NOT • Make sure electrical plug is plugged into a live power outlet.
LIGHT
• Slot in burner base may be clogged. Remove the obstruction.
• Burner parts not replaced correctly.
• Hole in burner cap behind igniter may be clogged.
BURNERS HAVE
YELLOW OR
YELLOW-TIPPED
FLAMES
• If burner flames look like (A), call for service. Normal burner flames
should look like (B) or (C), depending on the type of gas.
BURNER FLAMES • If cooktop is connected to LP gas, check all steps in the
VERY LARGE installation instructions.
OR YELLOW
BURNER CONTROL • When the knob is at the OFF position, it must be pushed in before it
KNOB WILL NOT can be turned, and it can only be turned in a counterclockwise
TURN direction. When the knob is at any other position, it can be turned
in either direction without being pushed in.
FAN DOES • The vent must be fully extended before fan will work.
NOT WORK
• Fan control knob must be turned in clockwise direction to turn
fan on.
If you need more help…call, toll free:
GE Answer Center®
800.626.2000
consumer information service
A. Yellow flames:
Call for
service.
B. Yellow tips on outer cones:
Normal for LP gas.
C. Soft blue flames:
Normal
for natural gas.