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Problem Possible Causes What To Do
Salty tasting or Unit not sanitized • Complete the Sanitization Procedures on page 10.
brown/yellow colored
• At completion of recharge cycle (approx. 2 hrs), run water
water after installation
from faucets to purge the salty water.
Low water pressure Check pressure.
• Drain height 8′ or less, pressure should be minimum of 20 psi.
• Drain height above 8′, pressure should be minimum of 50 psi.
Restricted drain hose • Clean and reconnect hose.
• Check for kinks in drain line.
Brown/yellow Unit was idle for a period of time • Complete the Sanitization Procedures on page 10.
colored water
Resin beads showing Cracked distributor • Call for service.
up in drinking water
and sink
Sounds you might hear Running water from the unit • This is normal.
into a drain during recharge
Water has air bubbles Air in system after installation • Will go away after it runs for a while.
and is cloudy
Error Code on control Wiring may have worked loose • See page 14 for details.
in the control
• Unplug transformer.
• Remove control cover, release clips on side.
• Check for loose/incorrect wiring connections to electronic
board or switch. Reconnect as required.
• Reassemble control cover.
• Plug in Transformer.
• Wait six minutes for Error Code to reappear.
• If Error Code reappears, call for service.
Troubleshooting Tips
Before you call for service…