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Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before you call for service…
Troubleshooting Tips
Problem Possible Causes What To Do
Scratches (may appear Incorrect cleaning • Scratches are not removable. Tiny scratches will
as cracks) on cooktop methods being used. become less visible in time as a result of cleaning.
glass surface
Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the glass cooktop before next use.
surface
Hot surface on a model •This is normal. The surface may appear discolored
with a light-colored cooktop. when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted Hot cooktop came into • See the Glass surface – potential for permanent
to the glass cooktop contact with plastic placed damage section in the Cleaning the glass cooktop
surface on the hot cooktop. surface section.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.