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Problem Possible Cause Suggested Solution
Water dispenser is leaking Small pin hole or crack in the bottle, Install a new bottle of water.
(common with recycled water bottles).
Drain cap and silicone seal are not secure. Ensure seal is secure in drain plug and
tighten drain cap.
Water was poured directly into bottle Drain by pressing dispenser buttons.
support collar and overflowed.
Water is not hot or All the water in the tanks have been used. Replace with full bottle and wait 30
cold enough minutes for the water to cool.
The unit is unplugged. Plug it into the outlet.
EZ-heat was not activated. Activate EZ-heat by pressing the button.
The circuit breaker in your home is Reset the breaker or replace the fuse.
tripped or the fuse has blown.
Cold water power switch is not turned Turn switch to the ON position.
on at back of unit.
Temperature limit tripped. Set all power switches to OFF position,
wait 5 minutes, then set all power
switches to the ON position. Wait 30
minutes for the water to heat or cool.
Thermostat needs to be adjusted colder. Adjust thermostat between min (cool)
and max (colder) levels to achieve
desired temperature.
Water Dispenser Empty water bottle. Replace with full bottle.
is not dispensing water
Mineral deposits clogging tanks. See Cleaning the Reservoirs.
Possible air pocket. Push down on the dispenser buttons to
prime the unit.
Water dispenser is noisy Bottle making a gurgling noise as it This is normal.
fills the tank.
Water dispenser is uneven. Make sure the dispenser is on an even
surface that can support its full weight.
TROUBLESHOOTING TIPS
SPECIFICATIONS
WARNING: The Water Dispenser
heats and dispenses water to
194˚ F / 90˚ C which can cause
severe burns or scalding.
DO NOT ALLOW CHILDREN TO USE
THE HOT WATER DISPENSING
BUTTON WITHOUT PROPER AND
DIRECT SUPERVISION.
Childproof
safety
switch
GWD4650W
Output per hr: Hot 1.3 gal / 5.0 L
Cold 0.5 gal / 2.0 L
Internal Tank: Hot 0.16 gal / 0.6 L
Cold 1.0 gal / 3.9 L
Heating Temp (approx.): 194°F / 90°C
Cooling Temp (approx.): 46°F / 8°C
Power Consumption: Hot 1300 W
Cold 80 W