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Problem Possible Cause Suggested Solution
Water dispenser Small pin hole or crack in the bottle, Install a new bottle of water.
or dispensing tap (common with recycled water bottles).
is leaking
Drain cap and silicone seal are not secure. Ensure seal is secure in drain plug and
tighten drain cap.
Water was poured directly into bottle Drain by pressing dispenser buttons.
support collar and overflowed.
Possible air pocket. Press several times to relieve air pocket and
release to re-set valve.
Water is not hot or All the water in the tank has been used. Replace with full bottle and wait 30
cold enough minutes for the water to heat or cool.
The unit is unplugged. Plug it into the outlet.
EZ-heat was not activated. Activate EZ-heat by pressing the button.
The circuit breaker in your home is Reset the breaker or replace the fuse.
tripped or the fuse has blown.
Power switch not turned on at Turn switch to the ON position.
back of unit.
Temperature limit tripped. Set power switch to OFF position,
wait 5 minutes, then set power
switch to the ON position. Wait 30
minutes for the water to heat or cool.
Thermostat needs to be adjusted colder. Adjust thermostat between min (cool) and max
(colder) levels to achieve desired temperature.
Water dispenser Empty water bottle. Replace with full bottle.
is not dispensing water
Mineral deposits clogging tanks. See Cleaning the Reservoirs.
Possible air pocket. Push down on the dispenser buttons to prime
the unit.
Possible ice build up due to thermostat Unplug overnight, then reset. Set thermostat
set too cold. to MIN, slowly increasing based on your use
and need for cold water.
Water dispenser is noisy Bottle making a gurgling noise as it This is normal.
fills the tank.
Water dispenser is uneven. Make sure the dispenser is on an even
surface that can support its full weight.
TROUBLESHOOTING TIPS
SPECIFICATIONS
GWD5960W
Output per hr: Hot 1.2 gal / 4.6 L
Cold 0.5 gal / 2.0 L
Internal Tank: Hot 0.2 gal / 0.6 L
Cold 0.8 gal / 3.2 L
Heating Temp (approx.): 198°F / 92°C
Cooling Temp (approx.): 46°F / 8°C
Power Consumption: Hot 1100 W
Cold 90 W
WARNING: The Water Dispenser
heats and dispenses water to
198˚F / 92˚C which can cause sever
e
burns or scalding.
DO NOT ALLOW CHILDREN TO USE
THE HOT WATER DISPENSING
BUTTON WITHOUT PROPER AND
DIRECT SUPERVISION.
7
Childproof safety switch