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Page 22 Crathco
®
5000 Series Manual
TROUBLESHOOTING
Only a qualified service technician should perform electrical and mechanical adjustments
or repairs. Always disconnect power before attempting any maintenance procedures.
Problem
Possible Cause
Solution
Freezer will not run or freeze down
• Freezer not plugged in
• Circuit breaker tripped or fuse
blown
• Freezer in "CLEAN" position
• Dasher or scraper blades not
installed
• Obstructed condenser air flow
• Freezer in "Stand-by" mode
• (Model 5511) High pressure safety
switch tripped.
• Plug in machine
• Reset breaker or replace fuse
• Switch to "FREEZE"
• Install dasher and blades
• Allow 6” (15cm) on sides
• Switch to "FREEZE"
• Clean condenser, check for 6" air
clearance on each side of unit
Product too soft
• Improper consistency control
setting
• Mixed soft, no overrun
• Carburetor set incorrectly
• Extended non-draw period
• Re-adjust consistency control
• Drain and refill with fresh mix
• Re-adjust carburetor
• Use STANDBY during slow
business periods
Improper product taste
• Mix spoiled
• Used rerun/leftover mix
• Frozen product too fluffy and
icy (Product frozen too long,
low draw)
• Check date code, use only
fresh mix
• Use only fresh mix
• Draw out 1 quart (1 liter),
dispose of product. Allow
product to refreeze
Frozen product too stiff, or freezer
runs continuously
• Consistency control set too firm
• Dispensing valve not fully
closed
• Re-adjust consistency control
• Close valve, lubricate properly
Frozen product not dispensing
• Power switch OFF
• Insufficient mix in storage
hopper, light on, beeper
• Carburetor in off position,
between holes
• Carburetor inlet hole clogged
• Foam buildup, liquid mix cannot
feed properly
• Drive belt broken or off of pulley
• Machine in STAND-BY mode
• Turn Power Switch to ON
• Refill storage hopper
• Set carburetor to proper hole
size
• Unclog carburetor
• Remove foam from hopper
using sanitized utensil
• Replace or repair
• Set switch to FREEZE
Liquid coming out of drain tube,
front of freezer
• Worn, defective or improperly
installed seal
• Replace and lubricate per
manual
Excessive dispensing valve leakage
• Worn or defective O-Rings
• Replace and lubricate at each
cleaning
Scraping sound during freeze
down
• Frozen product scraping off of
cylinder walls
• Normal sound during freeze
down, goes away when product
is frozen to proper consistency
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