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Troubleshooting
Before calling for service, please read the following troubleshooting table first. This can save
both your time and money. The table contains common problems except those caused by
defects in workmanship or material of the refrigerator.
Problems
Causes Solutions
Refrigerator operation
The
compressor
does not work
The refrigerator is in the
defrosting cycle.
The refrigerator is not
plugged into a power
outlet.
The refrigerator is
turned OFF.
This is normal for an automatic defrosting
refrigerator.
Verify the plug is plugged in the socket firmly.
Press the “Power” button for 3 seconds or
more to restart the refrigerator or turn the knob
from OFF to temperature selection position.
The
refrigerator
runs frequently
or runs for too
long period
The indoor or outdoor
temperature is high.
The refrigerator has
been powered off for a
period of time.
The automatic icemaker
is operating.
The door is opened too
frequently or for long
period.
The door of the fridge /
freezer storage
compartment is not tightly
closed.
The temperature setting
for the freezer storage
compartment is too low.
The door gasket of the
fridge/freezer storage
compartment is dirty, worn,
cracked or mismatched.
The condenser is dirty.
In this case, it is normal for the refrigerator
to run longer.
Normally, it takes 8 to 12 hours for the
refrigerator to totally cool down.
Ice-making process makes the refrigerator
to run longer.
Warm air enters the refrigerator and causes
it to start frequently. Please do not open the
door too frequently.
Ensure the refrigerator is located on a level
ground and there is no food or container
jarring the door. See “door/drawer
opening/closing” in section “Problem”
Set the temperature higher until a
satisfactory refrigerator temperature is
obtained. It takes 24 hours for the refrigerator
temperature to become stable.
Clean or replace the door gasket. A leakage
gap of door gasket can cause a longer running
time of the refrigerator in order to maintain
desired temperature.
Clean the condenser.
Too high temperature
Too high
temperature in
the
fridge/freezer
storage
compartment
The temperature
in the freezer is
too high while the
temperature in the
fridge storage
compartment is
OK
The door is opened too
frequently or for too long
each time.
Temperature is set too
high.
The door is not closed
tightly.
The condenser is dirty.
The freezer
temperature is set too
high.
Warm air will enter the refrigerator
whenever the door is opened. Try to open the
door as less frequently as possible.
Reset the temperature.
See “Door/drawer opening/closing in
section “Problem”.
Clean the condenser.
Set the freezer temperature lower. It
takes 24 hours for the temperature of the
refrigerator to become stable.
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