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The compressor
does not work
1. The refrigerator is in the defrosting
cycle
2. The refrigerator is not plugged
into a power outlet
3. The refrigerator is turned OFF
1. This is normal for an automatic defrosting
refrigerator
2. Verify the plug is plugged in the socket firmly
3. Press the “Power” button for 3 seconds or
more to restart the refrigerator or turn the
knob from OFF to temperature selection position
Too high temperature
Too high temperature
in the fridge/freezer
storage compartment
1. The door is opened too frequently or
for too long each time
2. Temperature is set too high.
3. The door is not closed tightly.
4. The condenser is dirty
1. Warm air will enter the refrigerator whenever
the door is opened. Try to open the door as less
frequently as possible
2. Reset the temperature
3. See “Door/drawer opening/closing in section
“Problem”
4. Call the service to clean the condenser
The temperature in
the freezer is too high
while the temperature
in the fridge storage
compartment is OK
The freezer temperature is set too high
Set the freezer temperature lower. It takes 24
hours for the temperature of the refrigerator to
become stable
Water/moisture/frost on outside surface of the refrigerator
Moisture accumulates
on the refrigerator's
outside surface or
between two doors
1. Too damp climate.
2. The refrigerator door is not closed
tightly. This causes condensation of the
cold air in the refrigerator and the
warm air outside it
1. This is normal in damp climate. The moisture
will decrease when the humidity drops.
2. See “Door/drawer opening/closing” in section
“Problem”
Bad odours in the refrigerator
The inside of the
refrigerator is dirty
1. The inside of the refrigerator
needs cleaning
2. Food of strong odour is stored in the
refrigerator
1. Clean the internal of the refrigerator
2. Wrap the food tightly
If you hear...
Beeps
1. The fridge storage compartment
door is open
2. The temperature in the
freezer is too high
1. Close the door or silence the alarm manually
2. The alarm is normal when it is first started due
to relatively higher temperature. You can silence
the alarm manually
Abnormal sound
1. The refrigerator is not located on a
level place
2. The refrigerator touches some
object around it
1. Adjust the feet to level the refrigerator
2. Remove objects too close
Slight sound similar to
that of flowing water
This is the sound of the refrigerating
system
Normal
Heating of cabinet
The anti‐condensation system is
working
This prevents condensation and is normal
After‐sales service
If after checking the trouble‐shooting part, the problem is not solved, please check the Warranty Card included in
the product and call the Assistance Centre, specifying the data on the Identification and serial number plate: this
plate is located inside the refrigeration compartment.
Note: the identification and serial number plate provides important information about the appliance and in any case
must not be tampered with or removed