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TROUBLESHOOTING GUIDE
If the power is switched on and the compressor will not start up:
• Make sure the power cord is plugged in properly
• If the water dispenser is brought indoors in the winter, give it a few hours to warm up to room
temperature before plugging it in. Cold bottled water or the temperature of the water dispenser
itself may affect the thermostat setting. If the room temperature is lower than the thermostat setting
or the water dispenser itself is cold the compressor will not start up. We do not advise that you
make any adjustments to the thermostat setting.
If water dispenser operation is noisy:
• Make sure the water dispenser sits on a level surface. If the dispenser is noisy after its first use,
unplug it for half an hour and try again.
If the condenser becomes too hot:
• When the compressor is working, it is normal for the condenser to be hot. If you are concerned that
the temperature is too high, check to see that there is enough room around the water dispenser to
allow proper ventilation.
If the contents of the cooling compartment are not cold enough:
• Make sure the cooling compartment door is closed tightly.
If the compressor is running non-stop:
• Make sure the cooling compartment door is closed tightly.
If the cold water tap doesn’t work and the cold water tank freezes:
• The cold water tap may freeze under extreme conditions. If the water is not being used, the cooling
compartment is loaded and the compressor is running continuously, the cold water tank can freeze.
• The cooling load may be too warm. We do not advise that you place items that exceed 40°C in the
refrigerator.
• The door of the cooling compartment may not be closed.
• To thaw the cold water tank, turn off and unplug the unit and remove the water bottle. Keep drain-
ing hot water and pouring it back into the water receptacle. Once the tank has thawed, place the
bottle on the unit, plug the unit back in and turn it on.
• If you want to continue using the cooling compartment, keep the door closed and reduce the cool-
ing load inside the cooling compartment. You may turn the cold water and cooling compartment
switch on once the cold water tank is thawed.
If the cold water is warm:
• This is due to either a compressor malfunction (for units with compressor) or the cold water switch
may be in the OFF position.
• Check if the cold water button is in the On position.
• Cold water is used very frequently.
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