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PROBLEM
Food is undercooked.
The food isn’t done after
cooking the amount of time
recommended in my recipe.
My meal was overcooked.
Why?
Lid gasket collapsed.
PROBABLE CAUSE/SOLUTION
• Was food cooked on the Warm setting? Do not cook on Warm; always cook on Low or High heat
settings.
• Was power interrupted?
• Did you select the Low heat setting, but used a cooking time based on the High heat setting?
• Did you have the lid placed correctly on the slow cooker?
• This can be due to voltage variations (which are commonplace everywhere) or altitude. The slight
fluctuations in power do not have a noticeable effect on most appliances. However, it can alter the
cooking times in the slow cooker. Lower than rated voltage will require longer cooking times and
higher than rated voltage will require shorter cooking times. You will learn through experience if a
shorter or longer time is needed.
• Was the crock at least half full? The slow cooker has been designed to thoroughly cook food in a filled
crock. If the crock is only half-filled, check for doneness 1 to 2 hours earlier than recipe time.
• Did you select correct number of hours based on cooking temperature (Low or High)?
• Foods will continue to increase in temperature after desired temperature has been reached.
• This can be caused by sudden temperature change, like running cold water over a warm lid. Allow lid
to sit at room temperature. It will return to its original shape within 24 hours.
• To help maintain shape of gasket, do not cook with clips latched and do not store empty unit with
clips latched.
Troubleshooting
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