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PROBLEM
Cannot select TEMP
and/or HOURS settings.
Food is undercooked.
The food isn’t done after
cooking the amount of
time recommended in
my recipe.
My meal was
overcooked. Why?
PROBABLE CAUSE/SOLUTION
• Is the unit plugged in?
• Test that the electrical outlet is working with a lamp in known working order.
• Was food cooked on the Warm setting? Do not cook on Warm setting; always cook on Low or
High heat settings.
• Did you select the Low heat setting, but used a cooking time based on the High heat setting?
• Did you have the glass lid placed correctly on the slow cooker?
• This can be due to voltage variations (which are commonplace everywhere) or altitude. The slight
fluctuations in power do not have a noticeable effect on most appliances. However, they can alter
cooking times in the slow cooker by extending the cooking times. Allow sufficient time and select
the appropriate heat setting. You will learn through experience if a shorter or longer time is needed.
• Was the removable stoneware crock at least half full? The slow cooker has been designed to
thoroughly cook food in a filled removable stoneware crock. If the removable stoneware crock
is only half-filled, check for doneness 1 to 2 hours earlier than recipe time.
• Did you select hours based on a Low heat recipe?
• Foods will continue to increase in temperature after desired temperature has been reached.
Troubleshooting
840219102 ENv02.indd 8840219102 ENv02.indd 8 7/16/13 11:00 AM7/16/13 11:00 AM