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POTENTIAL PROBLEM
There is no display visible
on the control panel.
I can’t program the current
time on the control panel.
Food is undercooked.
The food isn’t done after
cooking the amount of time
recommended in my recipe.
My meal was overcooked.
Why?
PROBABLE CAUSE
• Is the unit plugged in?
• Is the unit turned on? Display should flash SEL.
• Test that the electrical outlet is working with a lamp in known working order.
• Power interruption of 5 seconds or longer.
• There is no “clock” feature on this slow cooker, only a countdown timer.
• Was food cooked on the Warm setting? Do not cook on Warm setting; always cook on Low or High
heat settings.
• Was power interrupted (due to brownout, electrical storm, etc.) for 5 seconds or longer?
NOTE: For a power interruption of 5 seconds or less, the slow cooker will remember the programmed
heat and time settings.
• Did you select the Low heat setting, but used a cooking time based on the High heat setting?
• Did you have the Glass Lid placed correctly on the slow cooker?
• This can be due to voltage variations (which are commonplace everywhere) or altitude. The slight
fluctuations in power do not have a noticeable effect on most appliances. However, it can alter the
cooking times in the slow cooker by extending the cooking times. Allow sufficient time and select the
appropriate heat setting. You will learn through experience if the shorter or longer time needed.
• Was the crock at least half-full? The slow cooker has been designed to thoroughly cook food in a filled
crock. If the crock is only half-filled check for doneness 1 to 2 hours earlier than recipe time.
• Did you select hours based on a Low heat recipe?
• Foods will continue to increase in temperature after desired temperature has been reached.
Troubleshooting
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