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If Your Kettle Does Not Work
Make these simple checks before calling the toll-free
customer service number:
• Have you switched the power switch button to the “on” ( l )
position?
• Has the kettle been accidentally switched on without being
filled with water or allowed to boil dry? Wait 20 minutes
and try again.
• Is kettle plugged into the outlet and firmly seated in base?
• If the kettle heats but does not boil, it might need descaling.
Cleaning & Descaling Your Kettle
1. With kettle unplugged, empty any remaining water and
rinse. Allow kettle to cool. The mesh filter may be removed
by pressing inward through the spout with a finger. The filter
will drop into kettle cavity.
To insert the filter into the spout, position the filter with tabs
toward spout and press filter until it fits into place.
2. To avoid scale/lime deposit build-up, empty kettle after
each use.
3. Wipe the exterior of kettle with a damp cloth. Do not use
abrasive scouring pads or powders as they may scratch
the smooth surface of the kettle.
NEVER IMMERSE THE KETTLE IN WATER OR OTHER
LIQUIDS.
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Cordless Kettle
Your cordless kettle has the power supply connected to the
power base, eliminating the need to plug and unplug the cord
from the electrical outlet. However, it is always a good safety
practice to unplug the power base when not in use.
• For general operation see “Using Your Electric Kettle.”
• After filling the kettle with water, it should be placed on the
base so that it is correctly engaged.
• After use the kettle may be left on the base but we
recommend you unplug the cord from the outlet.
If Your Kettle Boils Dry
The heating element is protected by two automatic safety
devices. If your kettle is accidentally switched on without
being filled with water, or is allowed to boil dry, the kettle will
automatically switch off. You should:
• Unplug the kettle and wait about 20 minutes for the
element to cool down.
• Refill the kettle, then use as normal and check that the
kettle functions correctly.
If Heating Element Discolors
It is normal for stainless steel heating elements to discolor.
This does not affect the performance of the kettle. Do not use
abrasive scouring pads or cleaners as this may damage the
stainless steel surface.
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