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Troubleshooting – Single-Serve Side
PROBLEM PROBABLE CAUSE/SOLUTION
Err message on display.
K-CUP
• DO NOT use more than 10 oz. (296 ml) of water for single-serve pack or 14 oz. (414 ml) for grounds. Too
much water causes ERR message and long beep. SOLUTION: Place carafe on warming plate. Turn brew
selector dial to Carafe (
). Press l/O button to remove water. Turn brew selector dial to single-serve side
(
). Add correct amount of water to water reservoir. Start brew process.
Weak coffee. • Not enough ground coffee used. If using pods, make sure the pod(s) are centered in the pod basket and/or
brew basket and use two pods for stronger coffee. See “How to Use Single-Serve Side.”
• Set option to BOLD.
Coffee overflows from brew
basket, travel mug, or regular
mug.
• Excessive amount of water in reservoir. Use travel mug or mug into which coffee will be brewed to fill
reservoir. Use slightly less grounds when brewing decaffeinated, flavored, or finely ground coffee. Or use
medium ground coffee.
Coffee tastes bad. • Coffee maker needs cleaning.
• Coffee ground too coarsely or too finely. Set coffee grinder to automatic drip grind.
• Poor coffee quality and freshness.
• Poor water quality (use filtered or bottled water).
Water exits carafe side. • Make sure selector dial is set to Single-Serve side.
Auto-start feature does not
work with Single-Serve side.
• Auto-start feature is not designed to work with Single-Serve side. Program mode is for Carafe side only.
Clear water when brewing
with single-serve pack.
• Forgot to lock handle down, which pierces top foil of single-serve packs.
Steam flows up across
control panel.
• When brewing ground coffee with single-serve pack holder assembly removed, steam will travel up across
the control panel if the basket handle is pressed down. Leave the handle up for ground coffee or soft pods.
• Do not exceed MAX water level for single-serve pack brewing.