Filter
Top Products
7
If Your Kettle Does Not Work
Make these simple checks before calling the toll-free
customer service number:
• Have you switched the power switch button to the “on” (l)
position?
• Has the kettle been accidentally switched on without being
filled with water or allowed to boil dry? Wait 15 minutes
and try again.
• Is the kettle cord firmly plugged in the outlet or, in the case
of the cordless kettle, is it firmly plugged into the outlet and
firmly seated in the base?
• If the kettle heats but does not boil, it might need descaling.
6
Know Your Kettle
Cordless Kettle
Your cordless kettle has the power supply connected to the
power base, eliminating the need to plug and unplug the cord
from the electrical outlet. However, it is always a good safety
practice to unplug the power base when not in use.
• For general operation see “Using Your Electric Kettle.”
• After filling the kettle with water, it should be placed on the
base so that it is correctly engaged.
• After use the kettle may be left on the base but we
recommend you unplug the cord from the outlet.
If Your Kettle Boils Dry
The heating element is protected by two automatic safety
devices. If your kettle is accidentally switched on without
being filled with water, or is allowed to boil dry, the kettle will
automatically repeat a cycle of switching off, cooling down
and switching back on. You should:
• Unplug the kettle and wait about 15 minutes for the
element to cool down.
• Refill the kettle, then use as normal and check that the
kettle functions correctly.
If Heating Element Discolors
It is normal for stainless steel heating elements to discolor.
This does not affect the performance of the kettle. Do not use
abrasive scouring pads or cleaners as this may damage the
stainless steel surface.
Cleaning & Descaling
Your Kettle
1. With kettle unplugged, empty out any remaining water and
rinse. If your model has a mesh filter, remove it before
cleaning.
2. To remove lime deposits, which build up periodically from
all water, use a scale/lime remover following its directions
carefully.
3. To avoid scale/lime deposit build up, empty the kettle after
each use.
4. Wipe the exterior of the kettle with a damp cloth. Do not
use abrasive scouring pads or powders as they may
scratch the smooth surface of the kettle.
5. NEVER IMMERSE THE KETTLE IN WATER OR OTHER
LIQUIDS.