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Troubleshooting
POTENTIAL PROBLEM
Leaks from coffee tank.
Coffee tastes bad.
Coffee not brewing/
coffee stops brewing/
unit will not turn on.
Coffee brews slowly/
coffee overflows basket.
PROBABLE CAUSE
• Coffee grounds trapped in coffee tank
dispensing mechanism under seal in
coffee tank. See “Clean Coffee Grounds or
Foreign Matter from Tank” on page 10.
• Ensure seal is fully seated for a proper seal (see
page 10).
• Coffeemaker needs cleaning. See page 9.
• Coffee ground other than automatic drip.
• Coffee-to-water ratio unbalanced.
Adjust for personal preference.
• Poor water quality (use filtered or bottled water
to make coffee).
• Mineral deposits have built up. Clean the
coffeemaker following Cleaning Instructions.
• Water reservoir is empty.
• Unit is unplugged.
• Power outage.
• Coffeemaker needs cleaning. Clean the
coffeemaker at least every 30 days to maintain
proper performance.
• Excessive amounts of coffee.
• Coffee ground too finely (not automatic
drip grind).
• More than one paper filter in basket.
• Poor quality paper filter.
• Wrong size paper filter.
Questions?
You can call us toll free at
1-800-851-8900 in US
1-800-267-2826 in Canada
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