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PROBLEM
Err message on display.
Weak coffee.
Coffee overflows from
brew basket, travel mug,
or regular mug.
Coffee tastes bad.
Water exits carafe side.
Auto-start feature does not
work with Single-Serve
side.
Clear water when brewing
with K-Cup
®
*.
Steam flows up across
control panel.
PROBABLE CAUSE/SOLUTION
• Too much water in the water reservoir. Turn brew selector dial to carafe ( ) and push BREW NOW button
to remove water. Wait for 3 beeps and blue power light to turn off. Restart the Single-Serve process.
• Not enough ground coffee used. If using pods, make sure the pod(s) are centered in the pod basket and/or
brew basket and use two pods for stronger coffee. See “How to Use Single-Serve Side.”
• Excessive amount of water in reservoir. Use travel mug or mug into which coffee will be brewed to fill
reservoir. Use slightly less grounds when brewing decaffeinated, flavored, or finely ground coffee. Or use
medium ground coffee.
• Coffeemaker needs cleaning.
• Coffee ground too coarsely or too finely. Set coffee grinder to automatic drip grind.
• Poor coffee quality and freshness.
• Poor water quality (use filtered or bottled water).
• Make sure selector dial is set to Single-Serve side.
• Auto-start feature is not designed to work with Single-Serve side. Program mode is for Carafe side only.
• Forgot to lock handle down, which pierces top foil of K-Cup
®
*.
• When brewing ground coffee with K-Cup
®
* holder assembly removed, steam will travel up across the
control panel if the basket handle is pressed down. Leave the handle up for ground coffee or soft pods.
• Do not exceed MAX water level for K-Cup
®
* pack brewing.
Troubleshooting – Single-Serve Side
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