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Hearth & Home Technologies Inc.
1445 North Hwy., Colville, WA 99114-2008
GarnetE SERIES ELECTRIC FIREPLACE
9
5/04
4035-161 Rev A
H. TROUBLESHOOTING
Issues Possible Causes Solutions
Heater doesn't turn on with the main
switch or remote transmitter.
1. Power switch is "OFF." 1. Turn the power switch to the "ON" position.
2. Circuit breaker is tripped. 2. May need to put the heater on a dedicated service or
reduce the number of appliances on the circuit.
3. Heater is unplugged from wall outlet. 3. Plug the cord into an outlet.
4. Loose wiring. 4. Check all wiring for loose connections.
Heater is on, but no flame or low
flame intensity.
1. The bulb is burned out. 1. Replace the bulb.
2. Loose wiring. 2. Check all wiring for loose connections.
Flames are frozen. 1. Loose wiring. 1. Check all wiring for loose connections.
2. Flame element is not attached to the
motor.
2. Reattach the flame element to the motor.
3. Motor is defective. 3. Replace the motor.
Excessive noise in the lower portion
of the appliance.
1. Flame element isn't seated properly. 1. Reinstall the flame element.
2. Motor is defective. 2. Replace the motor.
Heating system doesn't come on. 1. Heating system switch is "OFF". 1. Turn the heating system switch to the "ON" position.
2. Thermostat is set too low. 2. Turn the thermostat knob clockwise until you hear a
"click."
3. Heating system is overheated. 3. The heating system is protected by a thermal cutout
switch. Shut off all switches. Wait 5 minutes, then turn
the heater on.
4. Loose wiring. 4. Check all wiring for loose connections.
Fan runs but no heat is put out. 1. Loose wiring. 1. Check all wiring for loose connections.
2. Bad heating element. 2. Replace the heating system.
Heating element is on but fan doesn't
run.
1. Loose wiring. 1. Check all wiring for loose connections.
2. Fan is defective. 2. Replace the heating system.
The heater doesn't turn off. 1. Thermostat is set too high. 1. Turn the thermostat knob counterclockwise until you hear
a "click".
Excessive noise in upper portion of
the heater.
1. Build up of dirt on the fans. 1. Clean all fans.
2. Heater fan is defective. 2. Replace the heating system.
Remote control doesn't work. 1. Remote is out of range. 1. Move remote closer to the heater.
2. Low batteries. 2. Replace the batteries.
Odor. 1. The heater may emit a slight, harmless
odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.