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CASE DESCRIPTION
This manual specifically covers the OWZA frozen food mer-
chandiser.
STORE CONDITIONS
Hill PHOENIX cases are designed to operate in an air-condi-
tioned store that maintains a 75°F (24°C) store temperature and
55% (max) relative humidity (CRMA conditions). Case opera-
tion will be adversely affected by exposure to excessively high
ambient temperatures and/or humidity.
RECEIVING CASES
Examine fixtures carefully for shipping damage and shortages.
For information on shortages, contact the Service Parts
Department at the toll-free number listed below.
CASE DAMAGE
Claims for obvious damage must be 1) noted on either the
freight bill or the express receipt and 2) signed by the carrier's
agent; otherwise, the carrier may refuse the claim. If damage
becomes apparent after the equipment is unpacked, retain all
packing materials and submit a written request to the carrier for
inspection within 14 days of receipt of the equipment.
Thank you for choosing Hill PHOENIX for your food merchandising needs. This handbook contains important technical infor-
mation and will assist you with the installation and operation of your new Hill PHOENIX display cases. By closely following
the instructions, you can expect peak performance; attractive fits and finish; and long case life.
We are always interested in your suggestions for improvements (e.g. case design, technical documents, etc.). Please feel free to
contact our Marketing Services group at the toll-free number listed below. Thank you for choosing Hill PHOENIX, and we wish
you the very best in outstanding food merchandising.
HILL PHOENIX
1925 Ruffin Mill Rd.
Colonial Heights, VA 23834
Tel: 1-800-283-1109 / Fax: 804-526-7450
Web site: www.hillphoenix.com
LOST/MISSING ITEMS
Equipment has been carefully inspected to insure the highest
level of quality. Any claim for lost/missing items must be
made to Hill PHOENIX within 48 hours of receipt of the
equipment.
TECHNICAL SUPPORT
For technical questions regarding display cases, please contact
our Case Division Customer Service Department at the toll-
free number listed below. For questions regarding our refrig-
eration systems or electrical distribution centers, please contact
our Systems Division Customer Service Department at 1-770-
388-0706.
CONTACTING THE FACTORY
If you need to contact Hill PHOENIX regarding a specific fix-
ture, be certain that you have both the case model number and
serial number – this information is on the serial plate located
on the lower rear baffle of the case. When you have this infor-
mation, call the toll-free number below and ask for a Service
Parts Representative.
GENERAL INFORMATION
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