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Before contacting your Stay Clean Service Centre/Installer, check the problem guide below.
THERE MAY BE NOTHING WRONG.
30
Something Wrong with your Cooker?
If you have been through the above list and there is still a problem; Contact Service see Key Contacts
(back cover).
Condensation on the wall at
the rear of the cooker.
Steam / Condensation in the
oven after use.
Marks appearing on
hotplates.
Can not clean hob /
hotplates.
Hotplates are slow to boil or
will not simmer
Check that your pans conform to the recommendations in these
instructions.
Steam and/or condensation may appear from the vent at the rear
of the appliance when using an oven particularly for foods with a
high water content e.g. frozen chips, roast chicken etc. This is
normal and any excess should be wiped off.
Steam is a by-product of cooking any food with a high water
content. To help minimise always:
a) Try to avoid leaving food in the oven to cool after being cooked.
b) Use a covered container, wherever possible
The hob surround can be cleaned with warm soapy water and a
cream cleaner, such as Cif. The solid plates hotplates should be
cleaned regularly, (please refer to the Care and Cleaning section
for further information.
Please note that replacement hob cleaning kits are available
from our parts department (see Back Cover for contact number).
Grill not working.
The grill door MUST be open.
Grill keeps turning on and
off.
When the grill control is operated at a setting less than
maximum, this is normal regulator operation, not a fault.
Problem
Check
Slight odour or small amount
of smoke when using the
cooker for the first time.
This is normal and should cease after a short period.
Is the main cooker wall switch turned on?
There may be no electricity supply.
Nothing Works
Oven temperature seems
too high or too low.
Check that the temperature has been set in accordance with the
temperature charts. It may be necessary to increase or decrease
the recommended temperature by up to 10˚C to suit your taste.
Check that the temperature and shelf position are as
recommended in the temperature charts.
Check that the containers being used in the oven allow sufficient
air flow around them.
Check that the cooker is level.
Oven does not cook evenly.