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Hotpoint Service Cover
Satisfaction Guaranteed or Your Money Back
Hotpoint gives you a unique 'Satisfaction Guaranteed'
promise valid for ninety days after you have purchased
your Hotpoint product. If there is a technical problem
with your Hotpoint appliance, just call Hotpoint Service
(see back page). If necessary we will arrange for an
engineer to
call. If the technical problem is not resolved
under this Guarantee, Hotpoint will replace your
appliance or, if you prefer, give you your money back.
Your statutory rights are not affected, and the Guarantee
is additional and subject to the terms of Hotpoint's Five
Year
Parts Guarantee.
Hotpoint's Free Five Year Guarantee
From the moment your appliance is delivered Hotpoint
guarantees it for F IVE YEARS.
• In the Five Years all replacement parts are FREE
provided that they are fitted by our own Service
Engineer. During the first year our Engineer's time and
labour is also free.
• Our
guarantee covers loss of food in our refrigeration
and freezer products up to £250 during the first year,
subject to verification by one of our engineers.
• After the first year we will charge for our Engineer's
time and labour. We do, however, operate a range
of
Service Plans (see opposite) which, for an annual
payment, enables you to cover any repair costs which
may be necessary.
• All our service repairs are guaranteed for twelve
months in respect of our labour and any parts fitted.
• The appliance must be used in the United K
ingdom,
and must not be tampered with or taken apart by
anyone other than our own Service Engineers.
• You may, however, buy parts which can be safely fitted
without specialist knowledge or equipment. The
correct fitting of such parts, provided they are genuine
Hotpoint spares, will not affect
your Guarantee. Parts
are available from our Hotpoint Spares Centres (see
back page).
• Our guarantee does not cover the cost of any repair, or
loss of food in refrigeration products, due to power
failure, accidents or misuse. Nor does it cover the cost
of any visits to advise
you on the use of your appliance.
Please read thoroughly the instruction book supplied
with this appliance.
• If at any time during the Guarantee period we are
unable to repair your appliance, we will refund any
repair costs paid to us in the previous twelve months.
We will
also offer you a new appliance at a reduced
charge instead of a repair.
• Our Guarantee is in addition to and does not affect your
legal rights.
• Should you need independent advice on your
consumer rights, help is available from your Consumer
Advice Centre, Law Centre, Trading Standards
Department
and Citizens Advice Bureau.
• All Hotpoint servicing is carried out by our own Service
Organisation located throughout the United Kingdom
and Eire. We will be happy to deal with any problems
which you may have.
Hotpoint's Extended Warranties
Whether you have just one or a number of Hotpoint
appliances in your kitchen, Hotpoint has a range of
Service Plans to give you complete peace of mind. They
enable you to extend your one year labour guarantee so
that you can have repairs completed FR
EE during the
membership period.
Service Cover
We offer a number of payment methods; cheque, credit
card or you can spread the cost and pay by direct debit
(full details can be obtained on Free phone 0800
716356). This covers you for all repairs during the period
of cover, which can be
from 1 to 4 years. Service Cover
also includes loss of food, up to the value of £250, in
refrigeration appliances. There is also an option of
Service Cover with Maintenance at an additional cost.
This includes an annual Electrical and Safety check and
replacement of any parts as necessary.
Kitchen Cover
An annual payment covers you for all repairs for all your
Hotpoint appliances which are less than ten years old. It
also covers the cost of loss of food up to £250 in our
refrigeration and freezer products. There is also the
option of Kitchen Cover with Maintenance at an
additional cost. Any additional Hotpoint appliances
purchased after you have joined Hotpoint Kitchen Cover
will automatically be included during the annual period
of cover without further charge.
Appliance Registration
To ensure that you have the opportunity to benefit from
any of the above Service Schemes and other offers you
should complete and return immediately the Appliance
Registration Form/Questionnaire supplied with this
appliance. Full details and costs of our Service
Schemes, together with an application form, will be sent
to you at the end of the first year of the guarantee.
Annual Safety/Maintenance Checks
Hotpoint strongly recommends that all its appliances are
regularly checked for electrical and mechanical safety,
whether or not they are covered by a Service Plan. Worn
door gaskets or hoses may cause a leak on an
appliance, which could become dangerous if neglected.
Proof of Purchase
For future reference please attach your purchase receipt
to this booklet and keep it in a safe place.
Spares and Accessories
Spares and accessories can be ordered from your local
Hotpoint Spares Centre (see back page), using the order
form enclosed.
NOTE: Our Engineers will use every effort to avoid
damage to floor coverings and adjacent units when
carrying out repairs/service work, but in locations where
the Engineer advises
you that it will be impossible to
move appliances without risk of damage, he will only
proceed with your approval that no liability is accepted.