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consumer
ServiCeS
Y
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At Hotpoint we’re committed to providing you with the best appliances we know how to build and we know that you
—
want your appliances to give you many years of dependable service.
Our Consumer Services are designed with your needs and wants in mind.
1
Warranty Protection
Before your new appliance left the factory, it went
And you have a written warranty to protect you. See the
through rigorous tests to detect manufacturing defects.
warranty on the back page of this book for details.
●
2
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Convenient Service
Whether your appliance is in or out of warranty, you’re
just a phone call away from our nationwide network of
Factory Trained Service professionals.
Simply call our Hotpoint service organization. Look in
the White or Yellow Pages of your telephone directory for
HOTPOINT FACTORY SERVICE, GENERAL
ELECTRIC-HOTPOINT FACTORY SERVICE or
HOTPOINT CUSTOMER CARE
@
SERVICE.
Service can normally be scheduled at your convenience
and the technician drives a fully-stocked parts service
truck so that, in most cases, the repair can be completed
in one visit.
We’re proud of our service and want you to be pleased,
but if for some reason you are not happy with the service
you receive, here are three steps to
follow for further help.
FIRST, contact the people who serviced your appliance.
Explain why you are not pleased. In most cases, this will
solve the problem.
NEXT, if you are still not pleased write all the details
—including your phone number to:
Manager, Consumer Relations
Hotpoint
Appliance Park
Louisville, Kentucky 40225
FINALLY, if your problem is still not resolved, write:
Major Appliance Consumer Action Panel
20 North
Wacker Drive
Chicago, Illinois 60606
3
8
0
Service Contracts
For trouble-free service beyond
the written warranty period.
If you prefer to budget your repair expenditure:
instead of being surprised by them, Hotpoint
offers service contracts for varying lengths of
time on
all Hotpoint major appliances. With a
contract, we’ll keep your appliance in good
operating condition during the contract period
at no additional charge.
u
Service contracts let you pay today’s prices for
service a month, a year, or several years from
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now. And, you’ll receive service from Hotpoint
trained service technicians using only genuine
Hotpoint parts. If you have any questions about
Service Contracts, call
TOLL-FREE
800.626.2224.
(In Kentucky, call 800.292 .2057.)
4
●
The Quick Fix” System
You can save money and time
by doing it yourself.
For do-it-y ourselfers who would prefer to fix
Hotpoint major appliances themselves . . .
Hotpoint offers an industry first, the Quick
Fix” System.
A program for do-it-yourself appliance repair,
the system includes
step-by-step repair manuals
for refrigerators, most non-microwave electric
ranges, dishwashers, and standard and large
capacity washers and dryers, plus
specially
packaged replacement parts,
and technical help
with a
tollfree
800
number.
5
Help For You By Phone
-
Should you need help in the selection and
purchase of new appliances, or have questions
●
about the operation of the Hotpoint appliances
m
The GE Answer Centerl
h!
consumer
information service is open 24 hours a day,
seven days a week.
you now own—or have
any other questions
~“
Our staff of experts stands ready to assist you
about Hotpoint consumer products or services,
you are only a
TOLL FREE call away.
The GE Answer
C’entdP
anytime.
800.626.2000
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