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Guarantee
12 Months Parts and Labour Guarantee
Your appliance has the benefit of our manufacturers
guarantee, which covers the cost of breakdown repairs for
twelve months from the date of purchase.
This gives you the reassurance that if, within that time,
your appliance is proven to be defective because of either
workmanship or materials, we will, at our discretion, either
repair or replace the appliance at no cost to you.
Guarantee terms and conditions
This guarantee is subject to the following conditions:
- The appliance has been installed and operated
correctly and in accordance with our
operating and maintenance instructions.
- The appliance is used only on the electricity or gas
supply printed on the rating plate.
- The appliance has been used for normal domestic
purposes only.
- The appliance has not been altered, serviced,
maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
The guarantee does not cover:
- Damage resulting from transportation, improper use,
neglect or interference or as a result of improper
installation.
- Replacement of any consumable item or
accessory.These include but are not limited to:
plugs,cables, batteries, light bulbs, fluorescent tubes
and starters, covers and filters.
- Replacement of any removable parts made of glass or
plastic.
THIS GUARANTEE WILL NOT APPLY IF THE
APPLIANCE HAS BEEN USED IN COMMERCIAL
OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee.
This additional guarantee is conditional on you
registering your appliance with us and the parts being
fitted by one of our authorised engineers. There will be a
charge for our engineer's time. To activate the extra
parts warranty on your appliance, simply call our
registration line on 0870 6092094 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that
enable you to fully cover yourself against the expense of
repair bills for the life of your policy. To find the ideal
plan for you please call our advice line on 08709 088
088 (ROI 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice
and assistance with your appliance if you experience
any technical difficulties within the first 90 days of
ownership. Simply call our Hotpoint Service Hotline on
08709 066 066 (ROI 0818 313 413) for telephone
assistance, or, where necessary, to arrange for an
engineer to call. If we cannot resolve the technical
problem we will replace your machine or, if you prefer,
give you your money back.