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Troubleshooting
IS THE FRIDGE FREEZER WORKING AS
YOU WANT?
Have you read through the instruction book ?
If you still have a problem, before calling our service
organisation see if any of the tips below help.
The fridge freezer will not work?
1. Check plug is firmly positioned in the socket
outlet and the power supply is switched on.
2. Check power supply with another appliance.
3. Check fuse/circuit breaker.
4. Check the door is closed properly.
The fridge freezer is making a lot of noise?
1. Check that the rear pipe work is clear of the
wall, skirting board and other obstacles.
2. Check that all feet/wheels are firmly in contact
with the floor and the fridge freezer is level.
3. See OPERATING SOUNDS next page.
The temperature is too warm?
1. Adjust the temperature setting.
See CONTROLS section.
2. If the fridge freezer is close to a heat source,
move it to another location.
3. Check that there is enough ventilation around
the fridge freezer.
4. Check that the door has been closed properly.
The temperature is too cold?
Adjust the temperature setting.
See CONTROLS section.
A buzzer is sounding / the High Temperature
warning symbol will not go out?
1. Has the fridge freezer just been installed?
2. Has the fridge freezer been loaded with a
large quantity of food?
3. Have the doors been closed properly?
- All the above points affect the internal
temperature and the symbol will go out when
the correct temperature has been reached.
- Press the cancel buzzer button to silence the
buzzer.
The High Temperature warning symbol is on
but there is no buzzer?
1. To avoid unnecessary concern, the buzzer will
not sound the very first time you switch on
the fridge freezer.
2. The buzzer cancel button has been pressed
(no bell symbol in the display).
See CONTROLS section.
The display shows FF?
Fast freeze is selected. Remember to turn fast
freeze off after 24 hours from the introduction of
fresh food to be frozen. However, it will
automatically cancel after 48 hours, if you forget.
The holiday symbols are on the display?
Holiday mode is selected.
Press the holiday button or open the fridge door
to cancel this function and return the fridge
freezer to normal operation.
The holiday mode setting won’t stay on?
The holiday mode setting can only be set when
the door is closed.
Opening the door or pressing any other button
will turn holiday mode off.
See CONTROLS section.
The interior light doesn’t work?
WARNING: Switch off the electricity supply and
pull out the mains plug.
- Check the bulb is screwed in correctly. If still
not working then see ‘Changing the Light
Bulb’ in the CLEANING & MAINTENANCE
section.
The freezer door is difficult to open?
If you have just closed the door it may be difficult
to open again immediately.This is a sign of a
good door seal and is not a fault. Wait 2 minutes
for the internal and external pressures to equalise
and try again.
There has been a power failure / A buzzer is
sounding?
WARNING: Do not open the freezer
compartment door.
- When power is restored the High Temperature
warning symbol will be on the display. This
will go out when normal storage temperature
is reached and stored food will be unaffected.
- When the normal storage temperature has
been reached, the Food Defrost Alert symbol
will show in the display if the power failure
lasted longer than the maximum conservation
time, resulting in the freezer compartment
temperature warming allowing partial
defrosting of the food stored. In this case,
food should either be cooked and eaten
within 24 hours, cooked and refrozen or
thrown away.
Press the cancel button at any time to silence the
buzzer, the bell symbol will go out on the display.
See CONTROLS section.
If there is still a problem contact Hotpoint Service
(See KEY CONTACTS, back page, for contact details).
continued...
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TROUBLESHOOTING