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PLEASE PHONE US TO REGISTER YOUR APPLIANCE AND ACTIVATE YOUR 5 YEAR PARTS GUARANTEE ON 08448 24 24 24
Troubleshooting
If the appliance does not work, before calling for Assistance (
see Assistance
), check for a solution from the following list.
Malfunctions:
The green GREEN indicator light
does not illuminate.
The RED indicator light remains
illuminated constantly.
The motor runs continuously.
The appliance makes a lot of noise.
The RED indicator light is illuminated
for brief periods of time
Possible causes / Solutions:
• The plug has not been inserted into the electrical socket, or not far
enough to make contact, or there is no power in the house.
• The door is not closed properly or has been open continuously.
• The TEMPERATURE ADJUSTMENT knob is not in the correct position.
• The YELLOW indicator light is on (
see Description
).
• The door is not closed properly or is continuously opened.
• The outside ambient temperature is very high.
• The thickness of the frost exceeds 2-3 mm (
see Maintenance
).
• The appliance has not been installed on a level surface (
see
Installation
)
.
• The appliance has been installed between cabinets that vibrate and
make noise.
• The internal refrigerant makes a slight noise even when the compressor
is off. This is not a defect, it is normal.
• A large amount of non-frozen food has been placed inside, causing
the temperature inside the freezer to rise temporarily. As this is a
short-term situation, it does not adversely affect the storage conditions
of food that has already been frozen.
• The door has been left open for a long time (when placing food inside
or taking it out). In this case, the illumination of this light is not an
indicator of any freezer fault/problem.
• The TEMPERATURE ADJUSTMENT knob is set to the Super position
(YELLOW indicator light illuminated). In this case, the illumination of
this light is not an indicator of any freezer fault/problem.
Don’t forget should our advice fail to resolve the problem with your appliance please call us on 08448 224 224
to arrange an engineer visit. Or visit
www.hotpointservice.co.uk
Product failures are fully covered by your 12 months parts and labour guarantee. However, if we attend and
there is no product failure or the failure has been caused by damage, misuse or by incorrect installation,
charges will apply.