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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem Possible Causes What To Do
Glass Cooktop Models
Surface units will not
Improper cookware • Use pans which are flat and match the diameter
maintain a rolling boil
being used. of the surface unit selected.
or cooking is not
fast enough
Surface units do
A fuse in your home may • Replace fuse or reset circuit breaker.
not work properly
be blown or the circuit
breaker tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Tiny scratches (may
Incorrect cleaning • Use recommended cleaning procedures.
appear as cracks)
methods being used.
or abrasions on radiant
Cookware with rough • Be sure cookware bottoms and cookware are clean
cooktop glass surface
bottoms being used or coarse before use. Use cookware with smooth bottoms. Tiny
particles (salt or sand were scratches are not removable but will become less
between the cookware and visible in time as a result of cleaning.
the surface of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Improper cookware • Marks from aluminum and copper pans as well as
on the cooktop
being used. mineral deposits from water or food can be removed
with the cleaning cream.
Plastic melted
Hot cooktop came into • See the
Special Care
information in the
Cleaning the
to the surface
contact with plastic placed
glass cooktop
section.
on the hot cooktop.
Pitting of the cooktop
Hot sugar mixture spilled • Call a qualified technician for replacement.
on the cooktop.
Frequent cycling off and
Improper cookware • Use only flat cookware to minimize cycling.
and on of surface units
being used.
Electric Coil Models
Surface units not
The surface units are • With the controls off, check to make sure the surface
functioning properly
not plugged in solidly. unit is plugged completely into the receptacle.
The surface unit • Check to see the correct control is set for the surface
controls improperly set. unit you are using.
The drip pans are not set • With the controls off, check to make sure the drip
securely in the cooktop. pan is in the recess in the cooktop and that the
opening in the pan lines up with the receptacle.
Cooktop feels hot
Large pans hold heat • Choose a pan that matches the size of the surface unit
close to the cooktop. you are using.
The oven vent is blocked. • Pans on the right rear surface unit block air flow
from the oven vent and cause the cooktop to get hot.
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