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Troubleshooting
IS THE FREEZER WORKING AS YOU
WANT?
Have you read through the
instruction book ?
If you still have a problem, before
calling our service organisation see if
any of the tips below help.
The appliance will not work
1. Check plug is firmly positioned in the
socket outlet and the power supply is
switched on.
2. Check power supply with another
appliance.
3. Check fuse/circuit breaker.
4. Check the door is closed properly.
The appliance is making a lot of noise
1. Check that the rear pipe work is clear
of the wall, skirting board and other
obstacles.
2. Check that all four feet/wheels are
firmly in contact with the floor and
level.
3. See ‘Operating Sounds’ overleaf.
The freezer is too warm
1. Turn the control wheel to a higher
number. See CONTROLS section.
2. If the appliance is close to a heat
source, move it to another location.
3. Check that there is enough
ventilation around the appliance.
4. Check door has been closed properly.
The freezer is too cold
1. Turn the control wheel to a lower
number. See CONTROLS section.
The red warning light will not go out
1. Has the appliance just been
installed? (This is normal and the
light will go out when the correct
temperature has been reached).
2. Has the appliance just been loaded
with a large quantity of food. (The
light will go out once all the food has
reached the correct temperature).
3. Check door has been closed properly.
The Amber light is on
1. The fast freeze button has been left
“on”.
There has been a power failure
WARNING: Do not open the freezer
compartment door.
If power failure lasts longer than the
maximum conservation time (18 hrs),
food should either be cooked and eaten
with 24 hours or cooked and refrozen.
The freezer door is difficult to open
A well sealed freezer door can be difficult
to open. This is partly due to the
difference in temperature between the
room and internal freezer compartment.
If you have just closed the freezer door, it
maybe particularly difficult to open again
immediately. Wait 5 minutes for the
internal and external pressure to equalise
and try again.
Ice builds up rapidly inside the freezer
1. Check that nothing is stopping the
door from closing properly.
2. Check that foods and liquids are
covered to avoid the build up of
moisture inside.
3. See ‘Defrosting’ in the CLEANING &
MAINTENANCE section for advice.
The door will not close
1. Check to see if the appliance has a
build up of ice which is stopping the
door closing.If this is the case refer to
‘Defrosting’in the CLEANING &
MAINTENANCE section and defrost
the appliance.
If there is still a problem contact
Hotpoint Service (see KEY CONTACTS
back cover).
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TROUBLESHOOTING