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Troubleshooting
IS THE FREEZER WORKING AS YOU
WANT?
Have you read through the
instruction book ?
If you still have a problem, before
calling our service organisation see if
any of the tips below help.
The freezer will not work
1. Check plug is firmly positioned in the
socket outlet and the power supply is
switched on.
2. Check power supply with another
appliance.
3. Check fuse/circuit breaker.
4. Check the door is closed properly.
The freezer is making a lot of noise
1. Check that the rear pipe work is clear
of the wall, skirting board and other
obstacles.
2. Check that all feet/wheels are firmly
in contact with the floor and the
freezer is level.
3. See ‘OPERATING SOUNDS’ overleaf.
The temperature is too warm
1. Turn the control wheel to a higher
number. See CONTROLS section.
2. If the freezer is close to a heat
source, move it to another location.
3. Check that there is enough
ventilation around the freezer.
4. Check that the door has been closed
properly.
The temperature is too cold
1. Turn the control wheel to a lower
number. See CONTROLS section.
The red warning light will not go out
1. Has the freezer just been installed?
If so,this is normal and the light will
go out when the correct temperature
has been reached.
2. Has the freezer just been loaded with
a large quantity of food? If so, the
light will go out when the correct
temperature has been reached.
3. Check door has been closed properly.
The amber fast freeze indicator light is
on
The fast freeze button has been left “on”.
Remember to turn fast freeze off after 24
hours.
The freezer door is difficult to open
A well sealed freezer door can be difficult
to open. This is partly due to the
difference in temperature between the
room and internal freezer compartment.
If you have just closed the freezer door,it
maybe particularly difficult to open again
immediately. Wait 2 minutes for the
internal and external pressure to equalise
and try again.
Ice builds up rapidly inside the freezer
1. Check that nothing is stopping the
door from closing properly.
2. Check that foods and liquids are
covered to avoid the build up of
moisture inside.
3. See ‘Defrosting’ in the CLEANING &
MAINTENANCE section for advice.
The door will not close
Check to see if the appliance has a build
up of ice which is stopping the door
closing.If this is the case refer to
‘Defrosting’in the CLEANING &
MAINTENANCE section and defrost the
appliance.
There has been a power failure
WARNING: Do not open the freezer
compartment door.
If power failure lasts longer than the
maximum conservation time (see
USEFUL ADVICE section), food should
either be cooked and eaten with 24
hours or cooked and refrozen.
If there is still a problem contact
Hotpoint Service (see KEY CONTACTS
back cover).
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TROUBLESHOOTING