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Troubleshooting
If the appliance does not work, before calling for Assistance (see Assistance), check for a solution from the following list.
Malfunctions:
The green POWER indicator light
does not illuminate.
The ALARM indicator light remains
illuminated constantly.
The motor runs continuously.
The appliance makes a lot of noise.
Possible causes / Solutions:
The plug has not been inserted into the electrical socket, or not far
enough to make contact, or there is no power in the house.
The door is not closed properly or has been open continuously.
The door has been opened too frequently.
The TEMPERATURE ADJUSTMENT knob is not in the correct position.
The SUPER FREEZE button has been pressed (rapid freezing): the
yellow SUPER FREEZE light is on or flashing (see Description).
The door is not closed properly or is continuously opened.
The outside ambient temperature is very high.
The thickness of the frost exceeds 2-3 mm (see Maintenance).
The appliance has not been installed on a level surface (see
Installation).
The appliance has been installed between cabinets that vibrate and
make noise.
The internal refrigerant makes a slight noise even when the compressor
is off. This is not a defect, it is normal.
PLEASE PHONE US TO REGISTER YOUR APPLIANCE AND ACTIVATE YOUR 5 YEAR PARTS GUARANTEE ON 08448 24 24 24
Don’t forget should our advice fail to resolve the problem with your appliance please call us on 08448 224 224
to arrange an engineer visit. Or visit
www.hotpointservice.co.uk
Product failures are fully covered by your 12 months parts and labour guarantee. However, if we attend and
there is no product failure or the failure has been caused by damage, misuse or by incorrect installation,
charges will apply.