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Something Wrong with your Cooker?
Before contacting your nearest Service Centre/Installer, check the problem guide below; there may be nothing wrong
with your cooker.
Problem
Slight odour or small amount of
smoke when using the cooker for
the first time.
This is normal and should cease after a short period.
Nothing Works Is the main cooker wall switch turned on?
There may be no electricity supply.
Oven temperature seems too high or
too low.
Check that the temperature has been set in accordance with the temperature charts. It may
be necessary to increase or decrease the recommended temperature by up to 10°C to suit
your taste.
Oven does not cook evenly. Check that the temperature and shelf position are as recommended in the temperature
charts.
Check that the containers being used in the oven allow sufficient air flow around them.
Check that the cooker is level.
Hotplates are slow to boil or will not
simmer
Check that your pans conform to the recommendations in these instructions.
Marks appearing on hotplates.
Can not clean hob / hotplates.
The hob surround can be cleaned with warm soapy water and a cream cleaner, such as
Cif. The sealed hotplates should be cleaned regularly, (please refer to the Care and
Cleaning section for further information. Please note that replacement hob cleaning kits are
available from our parts department, see Key Contacts, back page.
Grill not working. The grill door MUST be open.
Grill keeps turning on and off. When the grill control is operated at a setting less than maximum, this is normal regulator
operation, not a fault.
Condensation on the wall at the rear
of the cooker.
Steam and/or condensation may appear from the vent at the rear of the appliance when
using an oven particularly for foods with a high water content e.g. frozen chips, roast
chicken etc. This is normal and any excess should be wiped off.
Steam / Condensation in the oven
after use.
Steam is a by-product of cooking any food with a high water content. To help minimise
always:
a) Try to avoid leaving food in the oven to cool after being cooked.
b) Use a covered container, wherever possible