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Checkthe followinglistto be sure a servicecall is really necessary. A quick reference
of this manual may prevent an unneeded service call.
If nothing on the cooktop operates:
• check for a blown circuit fuse or a tripped main circuit breaker.
• check if cooktop is properly connected to electric circuit in house.
If grill heating element or cooktop does not get hot enough:
• check if heating erement is plugged in solidly.
• surface controls may not be set properly.
• voltage to house may be low.
If ventilation system is not capturing smoke efficiently:
• check on cross ventilation in room or make up air.
• excessive amount of smoke is being created; check instructions for grilling,
trimming meats. (See p 13.)
• outside wall cap may be trapped shut.
• cooktop may be improperly installed; check ducting information. (See p 19.)
• air filter may be improperly installed. (See p 5.)
CCE1400 Owners: if larger elements quit during cooking:
• sustained heat was trapped. (See pp. 10-11 - Large stockpots or canners.)
CVE1400 Owners: If downdraft fan automatically turns on during
cooking:
• sustained heat was trapped. (See pp. 10-11 - Large stockpots or canners.)
Note: If either element of the cooktop cartridge fails to heatmswitch the cartridge to
other side of cooktop. If it operates on that side, then cooktop control switch may be at
fault. If it does not heat on either side--indications are that cartridge requires service.
In this event, you may speed service by delivering the lightweight cartridge to the
authorized Jenn-Air Service Contractor, thus by-passing the time required for normal
home-service schedules.
if You Need Service
• call the dealer from whom your appliance was purchased or the authorized Jenn-
Air Service Contractor listed in the Yellow Pages. Your Jenn-Air Service Contrac-
tor can provide better and faster service if you can accurately describe problems
and give model and serial number of the appliance. Be sure to retain proof of
purchase to vedfy warranty status. Refer to WARRANTY for further information
of owner's responsibilities for warranty service.
• if the dealer or service company cannot resolve the problem, write to Jenn-Air
Customer Assistance, c/o Maytag Customer Service, P.O. Box 2370, Cleveland,
TN 37320-2370, USA, 800-688-1100
• use and care manuals, service manuals, and parts catalogs are available from
Jenn-Air Customer Assistance, c/o Maytag Customer Service.
All specifications subject to change by manufacturer without notice.
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