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ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
In the U.S.A.
If the problem is not due to one of the items listed in the
“Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate an
authorized service company. When calling, please know the
purchase date and the complete model and serial number of your
appliance. Be sure to retain proof of purchase to verify warranty
status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Or call: 1-800-JENNAIR (1-800-536-6247)
U.S. customers using TTY for deaf, hearing impaired or speech
impaired, call: 1-800-688-2080.
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Center.
Accessories
All-Purpose Appliance Cleaner
Order Part Number 31682
Griddle Cover
Order Part Number W10160195
Wok Ring
Order Part Number W10216179
19¹¹⁄₁₆" (50.0 cm) to 39" (99.0 cm) Adjustable Backguard for
30" (76.2 cm) Ranges and Cooktops
Order Part Number 8285148
19¹¹⁄₁₆" (50.0 cm) to 39" (99.0 cm) Adjustable Backguard for
36" (91.4 cm) Ranges and Cooktops
Order Part Number 8284756
19¹¹⁄₁₆" (50.0 cm) to 39" (99.0 cm) Adjustable Backguard for
48" (121.9 cm) Ranges and Cooktops
Order Part Number 8284755
9" (22.9 cm) Backguard for 30" (76.2 cm) Ranges and
Cooktops
Order Part Number W10115773
9" (22.9 cm) Backguard for 36" (91.4 cm) Ranges and
Cooktops
Order Part Number W10115776
9" (22.9 cm) Backguard for 48" (121.9 cm) Ranges and
Cooktops
Order Part Number W10115777
33½" (85.0 cm) Retractable Backguard with Dual-Position
Shelf for 30" (76.2 cm) Ranges and Cooktops
Order Part Number W10285447
33½" (85.0 cm) Retractable Backguard with Dual-Position
Shelf for 36" (91.4 cm) Ranges and Cooktops
Order Part Number W10285448
33½" (85.0 cm) Retractable Backguard with Dual-Position
Shelf for 48" (121.9 cm) Ranges and Cooktops
Order Part Number W10285449
In Canada
If the problem is not due to one of the items listed in the
“Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at 1-800-807-6777 to locate an authorized service
company. When calling, please know the purchase date and the
complete model and serial number of your appliance. Be sure to
retain proof of purchase to verify warranty status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, ON L5N 0B7
Web address: www.jennair.ca
Or call: 1-800-807-6777.
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Centre.