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TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■ Is the cooktop wired properly? See the Installation
Instructions for more information.
■ Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse or reset the circuit breaker. If the
problem continues, call an electrician.
Cooktop will not operate
■ Is the cooktop control set correctly? Touch the display area
on the control panel to select a cooking surface before
selecting a function.
■ Is the “Control Lock” Cooktop Lockout set? See “Control
Lock” section.
■ Has the cooktop turned off by itself? The power off key
was unintentionally touched. Press power key again. Reset
the cooktop.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size? Use cookware about the
same size as the surface cooking area. Cookware should not
extend more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
■ Is the proper cookware being used? See “Cookware”
section.
■ Is the cooktop control set to the proper heat level? See
“Cooktop Controls” section.
■ Is the cooktop level? Level the cooktop. See the Installation
Instructions.
Display shows messages
■ Is the display flashing when you place a saucepan on an
induction surface cooking area? Check that the saucepan
is electromagnetic. Check that the diameter of the saucepan
is large enough. Center the saucepan on the surface cooking
area. Allow the saucepan to cool down in the event that it has
become hot when used. Switch the surface cooking area off,
then on again. If the display still does not light up, turn power
off at the circuit breaker. Wait 20 seconds and turn power
back on.
■ Is the Performance boost function display flashing and
switching off? The Performance boost function operates the
surface cooking area with the most power. During long
cooking times, it is possible that the function will switch the
surface cooking area off to keep the cooktop from
overheating. You can continue to use the cooktop if the
display is not flashing.
■ Is the display flashing “Er” and numbers? If an “Er” and a
series of numbers appear in the display panel, turn power off
at the circuit breaker. Turn on again. If problem continues, call
customer service. See “Assistance or Service” section.
■ Is the display flashing “F” or “C” and numbers? If “F” or
“C” and a number are alternately flashing on the display, refer
to the following table for possible solutions.
Operational cooktop sounds
■ Is there a low humming? This occurs when cooking at high
power. The cause of this is the amount of energy that is
transmitted from the appliance to the cookware. This sound
will quiet or go away when the power is turned down.
■ Is there a crackling? This sound occurs when cookware is
used that consists of different materials. The noise is caused
by vibrations in the joint faces between the different layers. It
may change depending on the amount and type of food
being cooked.
■ Is there a fan noise? The electronics require a controlled
temperature in order to function reliably. The cooktop is fitted
with a fan that runs at various speeds according to the
temperature detected. The fan may also continue to run even
after the cooktop has been switched off, if the temperature it
detects is too high.
Error
Code
Error Solution
Cooktop
has
turned off
and is
beeping
every
10 sec.
An object, liquids
or soils are
putting pressure
on the control
panel.
Thoroughly wipe or remove
any object on touch keys.
F42, F43 The power
voltage is too low
or too high.
Turn off the cooktop. Wait
5 seconds, then turn it back
on. If this continues, contact a
qualified electrician.
C81, C82,
C83
The surface
cooking area has
overheated.
The surface cooking area
automatic shutoff was
activated. Wait 5 minutes for it
to cool down, then turn it back
on. Turn off oven if it is running
a self cleaning cycle.
F12, F21,
F25, F36,
F37, F40,
F47, F56,
F58, 560,
F61, F62,
F63, F64
Call customer service. See the
“Assistance or Service”
section.