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ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
In the U.S.A.
If the problem is not due to one of the items listed in the
“Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate an
authorized service company. When calling, please know the
purchase date and the complete model and serial number of your
appliance. Be sure to retain proof of purchase to verify warranty
status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Or call: 1-800-JENNAIR (1-800-536-6247)
U.S. customers using TTY for deaf, hearing impaired or speech
impaired, call: 1-800-688-2080.
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Center.
Replacement Parts
Cleaning Supplies
Built-In Kits
This countertop microwave oven can be built in by using one of
the following trim kits*. These kits are available from the dealer or
can be ordered by kit model number. See “Assistance or Service”
section for the toll-free number.
*The built-in trim kits can be installed over any (electric or gas)
built-in wall oven, up to 30" (76.2 cm).
JENN-AIR
®
COUNTERTOP MICROWAVE LIMITED WARRANTY
ONE YEAR LIMITED WARRANTY
For one year from the original date of purchase, when this microwave is installed, operated and maintained according to instructions
attached to or furnished with the product, Jenn-Air brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Jenn-Air”) will, at
its sole option, either pay for factory specified parts and repair labor to correct defects in materials or workmanship or replace the
product. If replaced, the unit will be covered by the remaining one-year limited warranty of the original unit. See service instructions
below.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT
OUR DISCRETION AS PROVIDED HEREIN. Service must be provided by an Jenn-Air designated service company. This limited
warranty is valid in the United States or Canada and applies only when the microwave is used in the country in which it was purchased.
This limited warranty is effective from the date of the original consumer purchase. Proof of original purchase date is required to obtain
service or replacement under this limited warranty.
Glass Turntable
Part Number W10451786
Turntable Support and Rollers
Part Number W10451792
Turntable Hub
Part Number W10451789
affresh™ Kitchen Appliance
Cleaner
Part Number W10355010
affresh™ Stainless Steel
Cleaner
Part Number W10355016
affresh™ Stainless Steel Wipes
Part Number W10355049
Heavy Duty Degreaser
Part Number 31552A
KIT SIZE KIT MODEL NUMBERS/COLORS
27" (68.6 cm) MK2167AW / White
MK2167AB / Black
MK2167AS / Stainless
30" (76.2 cm) MK2160AW / White
MK2160AB / Black
MK2160AS / Stainless