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The lights do not work
■ Is a light bulb loose in the socket or burned out? See
“Changing the Light Bulbs.”
■ Is the refrigerator in Rest Mode? See “Rest Mode.”
■ Has the door been open more than 10 minutes? See “Door
Alarm” in “Using the Controls.”
Temperature and Moisture
Temperature is too warm
■ New installation? Allow 24 hours following installation for the
refrigerator to cool completely.
■ Door(s) opened often or left open? Allows warm air to enter
refrigerator. Minimize door openings and keep doors fully
closed.
■ Large load of food added? Allow several hours for
refrigerator to return to normal temperature.
■ Controls set correctly for the surrounding conditions?
Adjust the controls a setting colder. Check temperature in
24 hours. See “Using Controls.”
■ Refrigerator not cooling? For models with digital controls,
turn the refrigerator OFF and then ON to reset. If this does not
correct the problem, call for service.
■ Air vents blocked? Remove any item from in front of the air
vents.
There is interior moisture buildup
NOTE: Some moisture buildup is normal.
■ Humid room? Contributes to moisture buildup.
■ Door(s) opened often or left open? Allows humid air to enter
refrigerator. Minimize door openings and keep doors fully
closed.
Ice and Water
The ice maker is not producing ice or not enough ice
■ Refrigerator connected to a water supply and the supply
shutoff valve turned on? Connect refrigerator to water
supply and turn water shutoff valve fully open.
■ Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
■ Ice maker turned on? Make sure wire shutoff arm or switch
(depending on model) is in the ON position.
■ New installation? Wait 24 hours after ice maker installation
for ice production to begin. Wait 72 hours for full ice
production.
■ Large amount of ice recently removed? Allow 24 hours for
ice maker to produce more ice.
■ Ice cube jammed in the ice maker ejector arm?
Remove ice from the ejector arm with a plastic utensil.
■ Reverse osmosis water filtration system connected to
your cold water supply? This can decrease water pressure.
See “Water Supply Requirements” in either the Installation
Instruction booklet or the Use & Care Guide.
The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
■ Water shutoff valve not fully open? Turn the water shutoff
valve fully open.
■ Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
■ Reverse osmosis water filtration system connected to
your cold water supply? This can decrease water pressure.
See “Water Supply Requirements.”
■ Questions remain regarding water pressure? Call a
licensed, qualified plumber.
Off-taste, odor or gray color in the ice
■ New plumbing connections? New plumbing connections
can cause discolored or off-flavored ice.
■ Ice stored too long? Discard ice. Wash ice bin. Allow
24 hours for ice maker to make new ice.
■ Odor transfer from food? Use airtight, moisture proof
packaging to store food.
■ Are there minerals (such as sulfur) in the water? A water
filter may need to be installed to remove the minerals.
■ Is there a water filter installed on the refrigerator? Gray or
dark discoloration in ice indicates that the water filtration
system needs additional flushing.