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ASSISTANCE OR SERVICE
When calling for assistance or service, please know the purchase
date and the complete model and serial number of your
appliance. This information will help us to better respond to your
request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. Factory specified parts will fit
right and work right because they are made with the same
precision used to build every new appliance. To locate factory
specified replacement parts in your area, call us or your nearest
designated service center.
In the U.S.A.
Call the dealer from whom your appliance was purchased, or call
1-800-JENNAIR (1-800-536-6247) to locate an authorized
service company. When calling, please know the purchase date
and the complete model and serial number of your appliance. Be
sure to retain proof of purchase to verify warranty status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Web address: www.jennair.com
Or call: 1-800-536-6247
U.S. customers using TTY for deaf, hearing impaired or speech
impaired, call: 1-800-688-2080 (Monday - Friday, 8:00 a.m. -
8:00 p.m. Eastern Time).
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Center.
Accessories
Backsplash with Shelves
Order Part Number W10285447 for 30" (76.2 cm) model
Order Part Number W10285448 for 36" (91.4 cm) model
Backsplash without Shelves
Order Part Number 8285148 for 30" (76.2 cm) model
Order Part Number 8284756 for 36" (91.4 cm) model
Full Width Chimney Cover
Order Part Number W10272079 for 30" (76.2 cm) model
Order Part Number W10272080 for 36" (91.4 cm) model
In Canada
Call the dealer from whom your appliance was purchased, or call
Jenn-Air at 1-800-807-6777 to locate an authorized service
company. When calling, please know the purchase date and the
complete model and serial number of your appliance. Be sure to
retain proof of purchase to verify warranty status.
If the dealer or service company cannot resolve your problem,
write to:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
1901 Minnesota Court
Mississauga, ON L5N 3A7
Web address: www.jennair.ca
Or call: 1-800-807-6777.
NOTE: When writing or calling about a service problem, please
include the following information:
1. Your name, address and daytime telephone number.
2. Appliance model number and serial number.
3. Name and address of your dealer or servicer.
4. A clear description of the problem you are having.
5. Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are
available from Jenn-Air Brand Home Appliances, Customer
eXperience Centre.