Filter
Top Products
22
Something Not Working
If the hob is not working correctly, please carry out the following checks, before contacting your local Service Force repair
agent.
In the event of any other fault codes that arise, disconnect the appliance from the electrical supply for a few seconds (take out
the fuse from the housing wiring system). If the fault code is displayed again, please call your local Service Force repair agent and
report the fault code.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a
charge will be made even if the appliance is under guarantee.
Problem Possible cause Solutions
The appliance cannot be switched on or
is not operating
More than 10 seconds have passed since
the appliance was switched on
Switch the appliance on again.
The lock is switched on Switch off the lock (See the section
“Locking/unlocking the control panel”)
The child safety device is switched on Deactivate child safety device (See the
section “Child safety device”)
Several sensor fields were touched at
the same time
Only touch one sensor field
Safety cut-out has been triggered Remove any objects (pan, cloths, etc.)
that are lying on the control panel.
Switch the appliance on again
The cooking zones automatically reduce
the cooking level to
The sensor fields are partly covered by a
damp cloth or with liquid
Remove the cloth or the liquid.
Reset the cooking level required.
The residual heat indicator is not display-
ing anything
The cooking zone was only on for a
short time and is therefore not hot
If the cooking zone is supposed to be
hot, call your local Service Force Centre.
acoustic signal sounds, appliance switch-
es off
One or more sensor fields have been
covered for longer than 10 seconds
Uncover sensor field
Acoustic signal sounds and appliance
switches itself on and after 10 seconds
off again
The On/Off sensor field has been cov-
ered up, e.g. by a cloth
Do not place any objects on the control
panel
Display is switching between two heat
settings
Power management is reducing the pow-
er of this cooking zone
See the section “Switching the power
function on and off”
is lit Unsuitable cookware Use suitable cookware
No cookware on the cooking zone Put cookware on zone
Diameter of the base of the cookware is
too small for the cooking zone
Move to smaller cooking zone
Use suitable cookware
is lit Overheating protection for the cooking
zone has been triggered
Switch off the cooking zone. Switch the
cooking zone on again
Safety cut-out has been triggered Switch off the cooking zone. Switch the
cooking zone on again
and number are displayed Electronics fault Disconnect the appliance from the elec-
trical supply for a few minutes (Take the
fuse out of the house’s wiring system)
If after switching on again, is displayed
again, call the customer service depart-
ment