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Something Not Working
If your appliance is not operating correctly, carry out the following checks before contacting John Lewis
Serviceplan.
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or ins-
tallation a charge will be made, even if the appliance is under guarantee.
Symptom Cause Solution
Interior Light (refrigerator) • Appliance is not plugged in • Plug in the appliance
does not work • The appliance is not switched on • Switch on the appliance
• There is no power to the appliance • Check the main fuse box in the
house
• The bulb is not fitted correctly or • Refit the bulb or replace with a
has fused. new bulb
The appliance does not cool • The doors have not been closed • Close the doors
down sufficiently properly
• A door has been opened frequently • Avoid frequent opening of the
doors
• The temperature control knob is • Reset as required
not set correctly
• Food has been introduced into the • The appliance will cool down in
appliance due course.
Food is freezing in the fridge • The temperature control knob • Reset as required
is incorrectly set
• Food is too close to ventilation • Reposition food, leaving a gap.
holes at the back
The motor works • Temperature control knob is • Change the setting
continuously. incorrectly set
• The doors are not properly closed • Close the doors
• Doors have been opened frequently • Avoid frequent opening of the doors
• Food has recently been introduced • The appliance will cool down in
into the appliance due course.
• The condenser is dirty • Clean (read the Maintenance &
Cleaning section).
Water/condensation in the • Wet vegetables have been put • This may occur from time to time
vegetable drawer into the box
Condensation on the • High humidity level in the room. • It does not affect the performance
outside of the cabinet of the appliance. Increase the
room ventilation.
Doors do not close • The appliance is not level • Level the appliance correctly
• The doors are incorrectly aligned • Re-align the doors
• Food is preventing the doors • Re-position food
shutting
Noises • The appliance may not be level • Level the appliance
• Something may be vibrating inside • Check the contents and shelves
are properly positioned.
All product lights start • Your product has a major fault • Contact our extended warranty
flashing
and the
alarm sounds administrators on 08700107887
who will give you details for
your local Service Force centre